Broadband down in KT4 area all day.

[MPF1]

What is going on?

Was down last night too!

[Chris_B]

@MPF1  Have you tried switching the router off for 30 seconds and then restarting it ?   What colour is the light on the router. ?  Have you spoken to customer support about this ? 

[Mustrum]

@MPF1  No one on here has account access so won't know about your issues. But you should follow the links in the Help pages to get your line checked and fault reported if needed:

Contact us about your broadband and landline

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[MPF1]

Thank you for the reply. Hub is a constant orange. Have switched it off for 60 seconds etc and back on a few times.

I talked to EE this morning and they indicated there was a problem in the area which was due to be resolved at 10.45am.

[Peter_W]

Thanks for confirming those details for us, @MPF1.

Have these issues persisted into this afternoon?

If you're still struggling, it's worth reaching out to our team again, either by giving them a call or running our troubleshooter on your line.

This should help get you an update on if this issue is still ongoing, or if things at our end require further investigation.

Peter

[MPF1]

Thanks Peter.

Back up and running at last.

[Peter_W]

I'm really glad to hear that @MPF1.

Fingers crossed you'll be all good to go from here, but if you do encounter any more trouble you can find all the details on how to get this reported on the link I shared above 😊

You take care,

Peter