Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Today at 10am the engineer came to install busiest home broadband, we should be around 1.3-1.6 GB download .The speed is only around 300 mb and dropping out all the time. I would have thought after 6 hours of install we should see speeds closer to th...
I placed an order to move from BT broadband to EE broadband on 11th April, and the go-live date is today.The order is still open (I'm aware that the service has until midnight to go live), but none of the equipment (router, TV mini box etc) has been ...
We currently have BT broadband and land line also 2 EE monthly contracts with phones purchased by ourselves.We have heard that EE were about to offer a loyalty / reward scheme where we could take EE broadband, keep our email addresses and land line p...
Hello,I called BT to renew my contract but they moved me to EE broadband I was sent an email to create an ID with EE ...but I already have an ID since I'm already an EE mobile customer, do I need to open another EE account to manage my broadband ? n...
Hey does anyone know how to set up time limits or restrictions on home broadband with ee? I want to stop access to my childs Xbox and phone at bedtime, at a set time each night, but can’t find any information anywhere on how to do this. Any ideas? T...
Hi there I have just switched over from BT to EE yesterday and I also cannot access wifi controls from my android phone. I have read a few comments, rather quickly gathered, this is obviously a common issue. Is this issue going to be fixed or has it ...
I want to reset direct debit payment to my ee broadband so how do I do please? Is there a live chatting to solve any issues?
Ive paid my bill but my internet is still not working but the light on my router is green but not working says no internet connection ive turned it all off and on again and still nothing
We all just want EE to cut all the bull rubbish and just let everybody order or upgrade to it and forget the commercial aspect that this is for new customers only and EE only being interesting in getting new accounts and therefore more profit.As many...
HI everyone, hope someone can help. After reading EE online about a Smart Wifi booster to help in black spots, I purchased, (not through EE) but is an EE product, new sealed Smart Wifi to pair with my EE Smart Hub Plus. I thought this would be stra...
