Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I have just been transferred to ee from bt and set up Alexa to ee to answer calls and receive calls but my problem is Alexa announces incoming calls but my mobile or landline does not ring and I ask Alexa to answer but it won’t and this is happeni...
I have this exact problem. 24 hours of no internet. A lot of faff considering I stayed with my existing broadband providing (just a new contract). EE I've called 3x and not had the issue fixed which is that the legacy EE account has been closed and t...
Hi, i am 2 months away from the end of my 24 months contract and going through a house move and want to transfer EE broadband to new address however, the customer services informed me that this will activate a new 12 months contract with EE. IS this ...
Hello there,I'm struggling to find an option on the telephone system which allows me to book an engineer to move a master socket. Which is the best number to call to arrange this?
I have switched off 2.4 GHz in the Advanced settings on my Smart hub plus and saved it. It showed as 'off' on the Home page. But it gets switched on again after a while. This has happened twice since I installed the router yesterday. Any advice how I...
Hia just wondering why I have a issue every time I put my tv on the Wi-Fi has disconnected from the tv I have to reconnect every night I’m new to EE and never have had this happend before always says couldn’t find my wifi even tho it’s always on
I moved into a new home with a Mitsubishi air source heat pump installed. I have tried to set up the Melcloud app but cannot get it to pair with my EE broadband router, and the adapter and wifi router is in the same room. I have followed the set up i...
Recently switched FTTP broadband & VOIP provider from Hyperoptic to EE, and had my landline number ported over to keep my contact details the same. As far as I understand it, EE's VOIP landline service is the same thing as BT's Digital Voice, so I wi...
Heyim currently on a BT contract and have a smart hub 2. I’d love to start using EE Smart Hub Plus SH31B. Is it possible to buy one stand alone anywhere?Thanks
