Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’ve had my Broadband + Landline and two Mobiles with EE for many years and I’ve never been able to link my accounts together. The new My App gave me hope having the facility to ‘link accounts’, but alas, it’s a complete failure. The majority of th...
Hello, how do I select gaming mode in the EE app. I can’t find the option.
Ok so my move from BT to EE hasn't gone well (I'll do both post about that). but here's a very horrible bug with the EE SmartHub plus and Smart WiFi extenders (and I can reproduce it at well, but support don't give a dam and aren't interested)Setup :...
Only getting 800-900mbps download over wifi near the routerIn the router status page, wan link speed specifies 1000. I would expect this to be 2500 to be able to support the 1.6gbps service?The EE guide did not replace my ONT from my BT900 install, i...
Where can I view my statement
Post moving from BT to EE, EE requested that my old BT SH2 was returned. That was put in the post 29/11/2023, tracking shows it was received 01/12/2023. Now getting chaser emails and the warning about being charged. Also says to allow 3 weeks, well ...
Hi,I've just changed to EE from BT. Was sent the new hub on the 11.12, and Internet is working, however I am unable to pair the app or the smart WiFi device to the hub. When I check what is included in my package its says I should have a smart hub pl...
I was due to have my broadband switched over from BT 900 full fibre to EE 1.6 gig on Jan 10th. The open reach engineer visited in the morning and changed the full fibre modem and connected the new router. Everything was working fine for about an hour...
With BT I had broadband of about 50mb, Digital Voice, BT Halo 3 and a mini hub-backup. BT emailed to renew my package which I did for £2 less pm. At the same time I was moved to EE. This seemed seamless.I was a satisfied customer until I checked to s...
I’ve got mobile and just ordered broadband, want to link the two
