Unable to link broadband

[maarv]

Hello,

I just purchased a new package and got sent a link to create an EE ID under my package. I did this but then it wouldn't let me login to the account. I tried resetting the password and it said account didn't exist. I then went to create a new account and when I try to link my broadband to an account it says it's already linked to an existing account. 

Please can someone assist with unlinking from the account I can't access to my new account?

Many thanks!

[John-C]

Hi @maarv, sorry you're having some issue with the EEID. We'll be happy to help you with this. 

I've sent you a Private Message so you can get in touch with the Mod team.

Cheers

John

[maarvv]

DISCLAIMER: This is my previous post. I was previously talking to Neil-O about this issue before my account got deleted. I am still unable to link my broadband to my account.

Hello,

I just purchased a new package and got sent a link to create an EE ID under my package. I did this but then it wouldn't let me login to the account. I tried resetting the password and it said account didn't exist. I then went to create a new account and when I try to link my broadband to an account it says it's already linked to an existing account. 

Please can someone assist with unlinking from the account I can't access to my new account?

Many thanks!

[foo123]

Is linking a broad account be fixed on this year, i.e. 2024 or perhaps year 2025 onwards?

[Maarvvv]

Hello again, @John-C & @Neil-O ,

I have created a new EE ID successfully however I got the error to call up support as there was an error linking my account number. So 1 step further at least! They have created a ticket on their end for the tech team to manually link it. I'm not sure if you have coverage on that but if you could let them know the issues we have faced so far and keep track of the ticket that'd be greatly appreciated. Enjoy your weekends! 🙂 

[Neil-O]

Hi @Maarvvv No worries, I'll get back to when I've an update on that ticket.

Neil

[isajazarosco]

Did you get this fixed. We have the same issue. Contacted ee 3 times and noone can help!?!?

[Maarvvv]

Hi there, 

No I still haven't had this fixed. Really poor performance from the IT team. It's just issue after issue, I really regret transitioning over now. My best advice is get a chat line open with one of the forum support team and raise the issue. Here's to hoping it's done by end of Feb 😛

[muffs]

Having experienced EE Service linking issues myself, migrating from BT to EE and having had the EE online linker reject 4 notified account numbers.

The solution in my case was to substitute 02 in place of the two leading alpha characters (GB).

EE staff themselves were not aware of the alpha character complication as they do not use them internally.

Hope this helps.

[Bexter56]

Hi. Thanks for your reply . I'm EE to new EE.

Unfortunately the substitution of GB with 02 has already been suggested by
EE but this doesn't work either.