I contacted 150 about a broadband outage, was text a link to chose the help I need, that sent a text from the EE Faults team on 66033 to send FAULT to run tests. The diagnostics bot advised there is a fault in the area, plus a date and time to get me back up and running two days later, plus a link to track progress. Although inconvenient, so far so good. However, the progress link takes me to a general EE page, nothing to do with faults. Furthermore, on repeat visits to 150 and sending Fault to 66033 I was given later dates, now estimated over a week from the initial fault. Is there a way of speaking with a human about the fault that I’ve missed somewhere? I’ve tried searching via EE’s app and website over my weak <1Mbps 5G connection in rural Suffolk. Perhaps this forum can help? I’d like to know what the fault is, how serious or otherwise it may be, and whether I can be sent a mobile hub/router while waiting. My wife and I both work from home and tethering our laptops to our mobiles can support email and file sharing, yet can’t support video calls. Plus our TV services don’t work at all. Please advise, or better still, can someone at EE please call me? Yours in faithful anticipation, Peter
