My Smart Hybrid Connect was working normally until Wednesday, then suddenly stopped. My fixed broadband hasn’t been activated yet, so we’re relying on Connectivity Backup. The hybrid connect still has 2 bars of mobile signal and can communicate with the SH35A, but the Smart Hub stays orange and all devices have Wi-Fi with no internet. I’ve already restarted both and checked the Ethernet connection. Can you check the Connectivity Backup pairing/provisioning and whether there’s a fault with the hybrid connect? I can confirm that the smart hub is at fault because the hybrid connect goes white with 2 bars but the smart hub refuses to change to any color other than orange.
