I am totally dissatisfied with my experience with ee. I have been with the service for many years with my phone and had no problems. I contacted ee to explore having a tablet, and the salesperson offered a fantastic deal. following negotiation, we agreed anytime landline, phone sim limitless data, tablet with limitless data, TV package, and the top broadband package. Only to find out that they had put me on a pay-as-you-go landline. I hadn't received the sim, and when I contacted them, they had put me on a pay-as-you-to make matters worse. they had almost doubled the price of the agreement when they had offered to reduce the cost of my bill. I spent hours 2 on the phone to rectify this and eventually was offered another deal, which was not as good as the first. I ended up accepting this out of frustration. They said they would redo the agreement and liaise with Virgin so we would have no problems.
On Thursday, we ended up with no internet, so we assumed there was a problem on the street. After investigating for a coit appears that ee did not tell Virgin of the new date of transfer, and now Virgin has cut off my services. I need to cancel this package to get my broadband up and running.
What ever you do stay with your provider the service from ee has bee shocking. now i am struggling to work without internet because of their poor service.
I would like to exit this agreement as this is the last day of the cooling off period to enable me to get the quality of service i am normally use too with virgin
