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One of the worst decisions I hav made 4G smart hub

Adilislam250
Visitor

Purchased the 4g WiFi as EE mentioned I will get 40/50 mbps since I live in an area of east London that doesn't have fibre capability.

 

I thought that would be the solution till fibre broadband is available but I am not going to lie, the constant disconnection and being unable to even connect to the Internet is making me want to leave ee.  I get messages such as 'unable to find IP address' and 'DNS could not be found'.  I called EE numerous times and still I could not fix it. 

 

Seriously at this rate, I'm going to cancel the contract since I can't use it and get on fixed copper broadband.  If you're looking to purchase the 4g smart hub, I genuinely recommend you do your research before committing to a contract. 

1 REPLY 1
Lesley_W
EE Community Support Team

Hi @Adilislam250 

Welcome to our community.

 I'm sorry you are having trouble with the router, did the team raise a complaint when you called?

Do you have any other devices with us that are also having trouble?

Lesley