Smart Hub and EE Phone App

harv14 · ‎31-08-2026

Without question the worst things since a caveman invented the square wheel. The hub constantly cuts out meaning that trying to link my printer (essential for work) and a booster to is is virtually impossible. The EE phone app will not let me login, just keeps sending me back to login again.

I would add that my PlusNet router (before the takeover last week) worked perfectly - never had an issue. I have cheese in the fridge that's more powerful that the EE Smart Hub.

I'm now looking for a new Broadband provider.

XRaySpeX · ‎31-08-2026

For connecting the printer & booster: Sometimes older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz only & WPA2) & connect your problematic 2.4 GHz devices to that.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

JimM11 · ‎31-08-2026

@harv14 Why don't you ask EE to send you a BT Smart Hub2, it's very much like your PN2 version but with a working DV ATA port on it. The EE versions linked below and the EE version SH20A is there akin to the BT version.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs