Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I totally agree. I have been an Orange/EE customer for over 20 years, and always had a 4 bar signal in my work location. A year ago, following extensive BT meddling with the boxes this dropped to 1 bar, and constantly drops out. I am ageing now and w...
Dear all, I am reaching out for the first time to share my experience and seek assistance. I recently switched from BT to EE in March, along with transferring over 4 mobile SIMs. Unfortunately, since then, I have encountered persistent issues. The ma...
I apologise in advance for a long post...We have 2 lines at our home. One of the lines we recently (4th Aug) switched to talk talk, the other is with sky and we wanted to switch the SKY one to EE.I spoke to EE well before the switch and gave them th...
Solid red light on my parents EE broadband for 2 days (been restarted and reset several times)Tests to the diagnostics bot say incident in local area (nothing I am aware of!) and a date 24hours ago for resolution elderly parents who rely on internet...
I recently got EE's new fttp 500 service installed and am rather disappointed with the resultsLet me start by saying this is not a problem in my home and according to EE customer support my line is okHere is a speed test (pointing at a german isp)As ...
Has anyone seen a resolution yet to the ongoing issues of being able to log into to EE account through the app or website, and see both their mobile and broadband accounts, with all details including billing, and be able to mange the Smart Hub Plus a...
Are EE going to offer 'Social Tariff Broadband' to its customers on low incomes? If not, are you going to waiver cancellation fees for customers who want to switch to a provider that does offer this?
I moved from BT to EE broadband in January. I am no longer able to view my broadband account or bills, despite many phonecalls - at first I was calling weekly, then fortnightly, now I'm doing so monthly. I get an email saying view broadband bill, I c...
Why can’t I see broadband controls in the Ee app as an existing Ee mobile customer? I’ve call CS so many time and am told the same thing - try again in a day or so- but weeks on, nothing. Should I be paying full price for broadband without access to ...
I was recently forced to change hub from the smart hub 2 to an EE Smart hub plus. with the previous hub I had one black wifi disc that was placed in my garage and gave me complete coverage across my property.now with the new setup of the smart hub pl...
