Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Yesterday problem started when I got up around 6 am tried turning off the router, went on for almost an hourThis morning exact same thing
Hello,I’ll start by saying I’m a complete novice. I recently bought 4 ASUS XT9 mesh system. I’m currently on 1Gb Virgin Fibre. I couldn’t edit the router to work as a modem only so I’m considering moving to full fibre 1Gb with EE and I’ve been told t...
I have the EE Smart Hub Plus + Smart WiFi Plus + Smart Hybrid Connect. I have approx. 30 connected devices across the home (including IoTs) but this can spike when the kids have friends around. Rarely goes above 40 devices though.Roughly every 3 week...
MOBILE PHONE ON EE NETWORK IS WORKING GOOD AT MOMENT IM NOW HAVEING MAGER PROBLEMS WITH INTERNET KEEPS CUTTING OUT I WAS PROMISED FULL FIBRE 900 FULL SPEED IVE RAN SEVERAL SPEED TESTS ON DIVERENT APPS SHOWING 75 GPS ITS BLOODY RIDICULOUS I WAS A BT ...
Im an EE broadband customer, recently fibre was installed in our block of flats. I contacted EE (through store) and they are telling me i have to pay an early termination fees to upgrade. Surely this is not right as if i go to sky or talk talk they w...
I was recently 'advised' by BT to switch from my BT SH2 to the EE Smart Hub Plus. I think it's fair to say that since switching, there's been nothing but issues with it.The most impactful issue has been that I am getting complete connection dropouts ...
I had a problem with my broadband because of a fault with the hub which needed to be replaced. My landline telephone also wouldn’t work for more than a week while I waited for the engineer to come. As I had wanted to keep it for emergency contact it ...
For some reason my broadband connection has been interrupted or cut-off for the last fortnight. I’ve contacted EE & the same engineer has visited twice & informed me that the problem is at the exchange & only BT Open Reach can fix it. I transferred t...
I have recently moved over to EE and have the smart hub pro with 3 range extenders. I have lots of home automation and I used to have an Asus router where everything worked perfectly. Since moving to this EE router every week Im having to reboot or r...
I have recently changed to Full Works Fibre 67 and it has been Trouble all the way!There were a lot of time consuming issues getting it set up (by us) and eventually I was getting speeds of 60m at my desk top PC. In my call last week (about voice ma...
