Broadband keeps disconnecting

[johnday]

Yesterday problem started when I got up around 6 am tried turning off the router, went on for almost an hour

This morning exact same thing 

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
• For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

[daffu]

Having same problems, have had 3 engineer visits now and still not resolved the issue! had the router replaced, new NTE socket rewired and a DLM Reset and still there is a fault on the line, and it just keeps dropping connection, im stuck in a loop of engineer visits that leave it working and then like an hour later the same issues again of losing connection flashing orange light. My upstream was going down, then my downstream went all the way down to 4.3Mbps when it should be on 20mbps. Becoming very frustrated with this now as I work from home, and nobody seems to know how to fix this. I'm going to request to be released from my contract and look for another provider.

[daffu]

Having same problems, have had 3 engineer visits now and still not resolved the issue! had the router replaced, new NTE socket installed and rewired and a DLM Reset and still there is a fault on the line, and it just keeps dropping connection, im stuck in a loop of engineer visits that leave it working and then like an hour later the same issues again of losing connection flashing orange light. My upstream was going down, then my downstream went all the way down to 4.3Mbps when it should be on 20mbps. Becoming very frustrated with this now as I work from home, and nobody seems to know how to fix this. I'm going to request to be released from my contract and look for another provider. All was working fine but this issue has now been going on for close to 3 weeks now and still not resolved.

[XRaySpeX]

@daffu : Well, how about providing the diagnostics asked of the OP above & maybe we can get a bit further forward than you've got so far?

[lez632]

Hi

Don't matter how many time you ring up to complain or how many engineers you have out it never get resolved, they keep coming up with excuses like i live to far away from the exchange or time of day.  Mine was going off any time of day or night,  I still think they flick a button & switch you off cos they can. so i changed suppliers in the end. I wasn't in contract with them so it was straight forward.  BEST THING I EVER DID.

[Help123456]

In having the same issue 

[RG891]

Has this ever been resolved 

[RG891]

Did this ever get sorted we are having the same problem and they want to come out and change same things 

[JimM11]

@RG891 What is the issue?