Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello,So I'm currently out of contract on my bt wifi and I'm paying £60 a month and I want to switch fo EE as I see it is only £32 a month and as I'm already an EE customer I assume it should be easy to to, how would I go about doing this and any tip...
Hi - I am using an ASUS GT-BE98 with we 1.6gbps service plugged directly into the ONT. First couple of months was getting 1.6gbps+ into the router, but now it’s suddenly dropped to 850mbps. If I plug in the EE Smart Hub Plus it registers as 1.6gbps+....
My parents have bought the "Full Fibre Gigabit Essentials package (900Mbps)". We all ready have this installed and working. I have asked if they could look into getting the "Smart Hub Pro and Smart WiFi Pro bundle" or the "Smart WiFi Plus bundle" for...
HelloI am hoping someone here is able to help. Is there any way we can prevent people who are connected to our wifi from adding other devices without us knowing? We are finding lots of “new” devices being added. We are managing WiFi so it’s going off...
I can't no longer hold my frustration with what EE has done to the UI which is responsible for managing broadband settings. On mobile device this is impossible to use. Even when everything is working. There is 101 different tabs and they always loadi...
when i go on ee website to check cuurrent deals it never works WHY
ive been with ee 4 years so far, and in that time the service has been amazing, really cant knock it. Ive just renewed contract and stayed on the same speed and was send a new router, since this it has made working from home an absolute nightmare for...
I renewed my contract with EE on December 2nd but have had constant issues with incompatible equipment. My Smart Hub 3 (SH31B) router is not pairing with the SW10A WiFi disks sent to me. An engineer confirmed these disks are incompatible and advised ...
How do I get my billing account number to set my router up
I replied to a letter from EE that came through the post.Iwent online and updated my current package that was offered to me at the same price as my current on.What I didnt know was that my landline was to be removed which I certainly didnt want.I am ...
