Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 43937 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84889 Views
  • 11 replies
  • 12 Helpful

Resolved! Confused about access to fibre at our property.

Hey all,I'm a current EE mobile customer and today received an email about the new EE. In that email it showed the superfast 900mb broadband, which peaked my interest as we're currently with BT but only get 80mb and BT have never said anything about ...

Screenshot_20231023_201707_Chrome.jpg

Resolved! Cancel broadband/phone line

How do I cancel my broadband and phone line.  My dad is very ill in hospital I haven't got time to spend hours on the phone trying to talk to someone! Our broadband is awful keeps dropping out and buffering. And way to expensive for such a poor servi...

Resolved! i’ve moved home

i’ve moved home since the 9th of october and i don’t want to be with your company anymore. my last address was ************** and i’m still getting billed for a service i’m not using. [mod edit: personal details removed from the forum]

Kazzypug by Visitor
  • 359 Views
  • 3 replies
  • 4 Helpful

Resolved! Free full fibre installation?

Hi all,Does anyone know, if I sign to a EE fast fibre broadband package, will BT/EE install the required fibre from the cabinet on the roadside outside my house, up to my house?  And if they do would it be free?  I have fibre to the cabinet outside m...

SteveoD1 by Visitor
  • 848 Views
  • 7 replies
  • 0 Helpful