Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’m a little confused about switching over internet providers. I’ve seen things saying that EE handle the switch for you, and when we called virgin to cancel they said the same thing. The problem is virgin provided internet in our old property and we...
Hi, I'm trying to link my broadband account to my pone account on ee app but getting a error message
Hi,I have moved from BT to EE.Since moving from BT to EE last week, the EE Network has gone and shows as the previous BT network. I think it renamed itself possibly ??? It all works ok apart from when I have to add a device and need to enter the pas...
Hi guys just want to check my broad band has had a flashing green light all night . It occasionally turns to a solid green light . I have done all the checks - unplugged and restarted and still the same
I've tried looking for information but for some reason EE likes to hide information like it's an escape room.I have a Smart Hub Plus Router right now. I'm wondering if I can contact EE to get a mesh system. Do I need to upgrade the router I all read...
Hello,I am moving house and would like to take my EE broadband with me. At present we pay £28 per month. I have been told that after I move we will pay £36 per month for the same service. I recently renewed my Broadband with EE and am locked for near...
Just joined EE from BT on Monday this week. On the All Rounder full fibre gigabit package. Are some of the features on the app not working for everyone or just me it’s so frustrating. You go into the WIFI controls section and all you get “We can’t sh...
Hi all, I would like to set up a separate wifi for my children and their friends when they come over, which is more restrictive in terms of content etc. I assumed this was what Guest wifi is, but it seems as if all that does is make the password easi...
6 months ago we got the New Smart Hub plus which was great until Wednesday when the signal dropped out all day. During at least ten calls with EE and Guides I was told the "The router is working fine", despite no email or wifi anywhere. Following a...
Hello,So I'm currently out of contract on my bt wifi and I'm paying £60 a month and I want to switch fo EE as I see it is only £32 a month and as I'm already an EE customer I assume it should be easy to to, how would I go about doing this and any tip...
