Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Amazon echo gen 1.We have just gone onto we fibre from bt. I can't get my Amazon echo first generation to connect. It lights up orange as it it's trying to sync but won't!!! Any ideas please?EE engineer said its a faulty router so sent a new one. St...
Ongoing issue, some days more frequent than others, connected to wi-fi but internet drops out for about 30 seconds to a minute, but remains connected to broadband.I've tried multiple things to resolve (all the usual suggestions) but it continues.Any ...
I had broadband and home phone installed last Wednesday and the broadband is working brilliantly.My Land line however is not working and I can't make or receive calls. When I lift the receiver and listen there is a message from BT about the phone not...
I keep trying to pay my bill but won’t let me do it it keeps cancelling my internet off until I ring up and pay but won’t let me on the app and I didn’t realise I hadn’t been paying it as when I went into ee and set up my internet they told me the m...
With BT we were given a couple of boosters which solved the problem when we had this does EE do this, does anyone know. I am so disappointed at the moment. It feels like I have got something worse than what I had
Hi, I have just set up the EE Home Phone Adapter and connected it to the Smart Hub. The Adapter has a very bright light. Can this be dimmed or turned off?
Hi there,We have had various speed issues recently so agreed to have full fibre installed. External cabling sorted by Open Reach several weeks ago and internal installation happened on Wednesday. However, since then the EE Smart 2 (which is new as th...
In June 2024 I entered into a contract with EE for TV, Landline and Broadband. I was satisfied that all my needs were met but then over a period of a month and due to problems with BT/Openreach installing a landline it went downhill. I ended up havin...
Is there still an outage at postcode’s SM1 area ?
Can anyone help? I've been trying to prohibit my son's Pc from accessing the internet (a wireless connection) between certain hours to try and ensure he goes to bed at a reasonable hour. I can't get the app to connect at all, so went into the router ...
