Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi All,I've been waiting months for EE to resolve my issue, so I've recently purchased a property and wanted EE broadband in it. Ordered original order through the app and had to get a new order made up due to openreach issue, I've contacted them twi...
Hello, I am totally confused having just turned off my BT hub and turned on my EE hub as ALL of my internet connections is still showing as being connected to the BT hub (which has no power to it nor any connection), and when I told my laptop to forg...
Until BT fixed my broadband I had no broadband for 5 days. How can I apply for compensation please?
I’ve been without broadband since Tuesday 26th. Raised to EE Wednesday and have been told nothing since. Confirmed my account is active and should have service. Spoken daily with the fault team only to be told it’s with openreach and they are just wa...
I'm a hoster of a home email service, as I tend to stay away from the big email companies.It's been running flawlessly for the last 6 or so months, but recently any connections I've tried to make to the server have timed out, but only on Port 25. Unf...
What sort of speed are those who are using the SH Pro getting on 2.4 Ghz?I am getting 130Mbps everywhere to my Pixel 8, in the house seems remarkably stable when I switch off the other two bands. (On 900 package).I reinstated SH Plus for comparison a...
I am also posting this in the BT forum, this issue is effectively resolved but I feel this needs publicising.In April may dad was getting fed up with the amount Sky was charging for their TV package, he was also with Sky Broadband and didn't have an ...
I have a new EE Router & Full Fibre with Digital Voice & an EE Extender in another part of the house. All has worked well & to spec. for the last 3 months, or so. It's nominal rate is 150 and it has been achieving close to that.Digital voice & TV (...
Hello. On my broadband, I'm currently only able to get 20 Mbps down and 1 Mbs up as I think I'm on Fiber to Cabinet, and then copper wire to the home. Is it possible to put in a request to Openreach so that they will install, or provide a quotation...
