Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have added a second wifi booster to our house and can’t seem to pair this at all. Very frustrating! The first one paired fine, but now that I am trying to pair a 2nd booster - they both go on the blink! Can anyone advise please? We have grey areas ...
no WiFi which makes work near impossible. Going on for nearly a week in Edinburgh EH7 5DD. Ee claim only be fixed on 28 Nov. Completely unacceptable and not even offering refund.
Getting 1.6gps to hub but speeds to all my gear both hard wired and WiFi don’t even come close to the 1.3gps minimum speed guarantee but when I was on BT full fibre 900 I was getting just over the 900 mbps to my Xbox, ps5 etc now that I’ve changed pa...
I’ve had my new EE WiFi 7 installed today after upgrading from the EE 900mbps fibre and it’s awesome, but I’ve received an email saying that as requested my broadband has been stopped. Is this just because my old broadband is ending today since I hav...
EE sales team came around our block of flats to let us know there will be fibre optic connection to our building soon as now theres is only normal broadband available. Could you be able to let us know when the fibre optic connection to our building w...
The Access control ‘says download the app to manage access controls’i downloaded the app - stupid thing keeps saying I’m not connected to the WiFi no matter what I do even though I’m connected doesn’t recognise the QR codei just want to access con...
Just had EE installed with WIFI 7, hoever no matter what i do even tried rebooting the sytem and leaving it on over night to see it would self resolve i am still getting flashing orange lights on the wifi 7 booster, is there anything else i can do or...
Hy EE team I am a new customer, and the guy who registered me made a mistake in my name. everything is correct, just my name and my email address, not. I received my broadband WiFi to my address and on the wrong name. I tried to call back the number ...
Hi I posted here several questions but whether they ever had attention - who can say... as they seem to get moved all over the shop and replied to with links to generic help not answers... so I'll cut this down to one single question.Having been (mis...
Hi All,I have looked through the EE forums but find myself in a bit of a corner so I'm hoping someone can help. Here is my setup:1) Digital Voice comes through my EE router, as far as I can work out this means I cannot remove the EE router.2) I have ...
