Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
HeyMy 1.6GB service was working fine for about 5 days however has now slipped down to 600MB and this is the same speed that the supper line are picked up when testing my line and when I check the speed via the EE speed checker (see attached).I have t...
How to check how much I have to pay for the Internet
I cannot ring out so giving me a number to ring is pointless. how do i get my account open?????
My WiFi has been down for two days and I’m not sure what to do about it
Hi, I'm at a loss and hoping someone can help as to why the Wifi speed shown on my laptop is so low compared to other devices, I'm hoping someone can help with Laptop settings etc. Long story short I had SKY Fibre 500+ for last 2 years, connection wa...
I have received an email from EE today saying I have requested to cancel my contract with them which I haven’t. I’ve logged on to my account and under the broadband it says pending cease. how is this possible?
HiI don’t have billing account number and I need to pay my overdue broadband bill
Recently transferred broadband from EE to BT as suggested by EE advisor when upgrading mobile contract, she said EE pay upto £300, I just have to claim it back once final bill paid, which now it has.Cant remember what she said I have to do to reclaim...
I have purchased a the new smart hub + to make my life easier, working from home and to have a more stable Internet connection, I have paid more money for the service and it doesn't work in full, the WiFi control is not allowing me on, any fixes?
I'm currently having the same issue with my account.I purchased EE broadband back in 2013 and only now have a need to setup an account online. First problem I had was my broadband account number being to short to try and link the account but found my...
