Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45642 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88863 Views
  • 11 replies
  • 12 Helpful

Cancellation of broadband / telephone package

I recently placed an order for broadband and telephone but decided I no longer required it, as my speeds with BT are far faster than what EE is offering, and with having a full schedule with a variety of appointments mainly medical and unable to acco...

muckram by Visitor
  • 876 Views
  • 2 replies
  • 1 Helpful

Resolved! Compensation due

I ordered my broadband on the 12/12/2023. I have been with EE for a very long time! The engineer didn’t come out till the 10th of April. I had to unfortunately postpone my university course due to not being able to do my essays etc as had no internet...

Why is it taking so long to get a broadband/landline

Hello so the problem is that I made an order for broadband/landing (wifi) I am waiting from 9 of April and when I check the tracking order option it says that they will come on 13 of June I was just wondering if anyone else have been waiting for that...

Shshssh by Visitor
  • 1356 Views
  • 11 replies
  • 2 Helpful

multi box

Is it possible to have 2 pro boxes plus on mini box on at the same time? 

gmp73 by Investigator
  • 342 Views
  • 2 replies
  • 0 Helpful

Moving from BT to EE

Hello,Just asked to move my FTTP 900mb broadband from the BT to EE.  I’m still in contract but BT/EE said this does not matter.The order was placed yesterday but has this message below.  The MyBT app also sees the same order and says the same. Pendin...

Sbarry by Investigator
  • 442 Views
  • 4 replies
  • 0 Helpful

Landline not ringing

Just moved to fibre broadband and landline, phone not ringing despite ringing at caller's end. Can still make calls, but not receive.

Gilbey1 by Investigator
  • 743 Views
  • 7 replies
  • 1 Helpful

Resolved! BT To New EE?

Hi there, I’m Currently on BT Fibre 2 (6 months into 24 month contract) and not sure if switching to New EE Broadband is a option yet as I’m still very early in the contractshould I stick with BT or call to switch over/look at options? Don’t wanna be...

RocketPup1 by Prodigious Contributor
  • 4230 Views
  • 30 replies
  • 4 Helpful

Moving from BT to EE - sorry an error has occured

Hi, Anyone else experiencing same issue. When I log into MyBt... There's a button saying transfer to EE. When I click it authenticates my account.... Goes to EE... But then I get a sorry there has been an error message. Been like this for weeks. Have...

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