Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
HI,Just moved over to WiFi 7 on EE and i am having trouble with extenders, i have 1 plugged into port 1 with no issues. i have another in port 2 and nothing works, i have tried ports 3 and 4 same results.i have also tried to connect the smart hybrid ...
I have a Heatmiser Neohub and the manufacturer has said to allow the Neohub unrestricted access to the internet I may need to add it to a white list in the firewall. They said to add the Neo hub Mac address to the list. Is this possible on the Smart ...
Hi I have just started home phone, with phones plugged directly into the phone-router socket. (Know bug with print adaptor, menu systems dont work, ie.. press 2 for sales, press 3 for repair etc So cant use wireless phone adaptor ). There are three ...
I made a complaint about incorrect information I received on the phone from. Customer service advisor about the cost of terminating my contract which I took out with EE when my BT contract expired.For some reason I was expecting same service but is r...
Hi, I have recently changed to EE broadband and WIFI 7 via the EE smart Hub Pro, we have several Meross wifi connected power strips and I can't connect them to the router, I have turned on compatible Wifi to activate the 2.4ghz and 5ghz frequency's ...
Hi all,so long story short, I have moved from BT to EE in September and the Hybrid connect signal bars were always flashing red.they have sent me another one this week. Plugged it in and same result still signal bars flashing red.spoke to them again ...
I am hoping to move home soon, if I do will I have to take my present router with me, or will I get a new one ?
Currently moving from BT to EE Broadband, New EE Hub recieved, but missing cables. Am I in order to keep the missing cables from my BT Hub, before returning the hub
Hi,I've got the very same issue and so far I've got mixed responses either from the EE chat advisors or by calling 150.I've got a EE mobile contract (with two mobile SIMs) for quite a while now and I just contracted EE Broadband.To my surprise I've b...
Having trouble connecting wirelessly to a Dell 1760 laser (circa 2016) after moving from the BT to EE router. Worked for a while but recently lost connection and can't get it restored. Tried a few suggestions from other posts, pairing with printer ...
