8 weeks no service

[Waitingon999]

There is no mobile reception at this isolated rural location.BT took away the landline when they fitted fibre.

So when broadband is not working there is no means of getting emergency help.

It is8 weeks today that the line is down. Does anyone have CEO email to escalate resolution of this ?

[Mustrum]

@Waitingon999   there are restrictions on here limiting personal/buisiness details.

But Google should be able to provide the answer you are looking for.

That said, have you spoken with Customer Service and has the problem been reported?

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[Christopher_G]

Hi @Waitingon999 

Welcome to the community.

I've sent you a private message to try and get you some help with this. Could you take a look and get back to me please?

[JimM11]

@Waitingon999 Take it that you are now an EE Customer, and you will find BT did not take away the landline and you are 100% correct that NO Fibre then NO phone, take it you rely totally on wi-fi calling like i do.!