Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45940 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89429 Views
  • 11 replies
  • 12 Helpful

Upgrading my broadband 2024

I have been sent an email to upgrade my broadband as my contract is about to run out, but not sure how I do it when the 150 service is sending me in circles, think it’s out of order or something.  I have to do this, this week as I been told I have to...

Jill601 by Explorer
  • 528 Views
  • 3 replies
  • 2 Helpful

EE Smart Hub Plus router 5GHz Smart/fixed channel

My EE Smart Hub Plus router recently received Firmware version - r1.34.1-R-1055417-PROD-83002.Have we lost the ability to set a WiFi channel number on 5GHz, rather than smart, or did we never have the option?I do have the option on 2.4GHz  Cheers

huggons by Established Contributor
  • 1156 Views
  • 7 replies
  • 1 Helpful

Sudden speed drop (1gbps fttp)

Hi all, ive been a fttp customer since the early days of Open reach rolling it out and BT offering 900mbps.  I upgraded to EE around 3 months ago, same service (max we can receive), and has been fine until yesterday. I run a wired network (1gb) in my...

Problems with 1.6Gb upgrade

I seem to be having a couple problems with my upgrade which are:I have just had an email from EE telling me they are sorry for cancelling my broadband but I didn’t, I upgraded so what gives?Also, I am not a fan of own brand routers as I don’t feeling...

soupladel by Established Contributor
  • 390 Views
  • 1 replies
  • 1 Helpful

Complaining to the directors office

Still not sorted my account, after leaving bt, tried to upgrade me again, lost part of my mobile extras roaming. Promised email to confirm bt account closed not happened be going on since April, need some to get in touch so I can complain to the dire...

Brian621 by Visitor
  • 398 Views
  • 1 replies
  • 0 Helpful

Resolved! Cancellation during pre-contract phase

I've had a door salesman offer me a contract today (10th June) and the installation date is set to 3rd july.I've checked with virgin about cancelation fees for the switch ect. And what they have upgrade wise and i have decided to keep my virgin accou...

JakeyLee by Explorer
  • 911 Views
  • 5 replies
  • 4 Helpful

Contract

EE certainly don't make it easy to find contract details, specifically the end date.Where do I find it on 'My EE'?