Broadband & Landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43929 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84868 Views
  • 11 replies
  • 12 Helpful

Delayed Broadband Installation

Hi, my mother has moved home and needs broadband to run her business. She's been in her new home for weeks and the installation keeps getting delayed. She's now been told she has to wait until December. How can she claim compensation for a lack of ea...

Engineer charge

Hi I was told an engineer would need to come to my address as I had no active phone line but when the engineer came he said he didn't have to come as he knew the address as he'd put this live not few months before for the old Tennant who sadly died b...

Kyle2287 by Explorer
  • 946 Views
  • 6 replies
  • 0 Helpful

Resolved! Re: BT/EE hybrid connect

I just took delivery of one of these 4G Hybrid devices. Can I connect it direct to a PC? My PC doesn't recognise it - do I have to go through the Smart Hub 2? Looks like it... Can I use the 4G Hybrid at different addresses?Cheers for any helpLouise

Resolved! Zyxel Wireless N300 VDSL2 Setup Help

I'm trying to get my third party router setup to replace my Smart Hub 2 as i can't put it in modem only mode. I purchased a Zyxel Wireless N300 and after running throught the wizard and inputing the correct PPPOE username and password (Which i got fr...

JC188 by Visitor
  • 387 Views
  • 1 replies
  • 1 Helpful

EE Bill

I left EE and already handed back my rooter for my broadband from xxxxxxxxxxxxxxx I just need to make a the last payment of £56.00 but when I phoned to pay I was told that the amount is all of a sudden £66.00, which I am not prepared to pay. Please c...

WiFi EE or BT?

Hi all I’ve got a question I hope the amazing community can answer :So at my home I can get 5G on my EE mobile SIM card and get speeds of up to 200mpbs on my old sky wifi router going through the fttc cable I was getting around 35-40 mobs now I have ...

Hub allocating static IP addresses

Is there a way to stop the EE hub allocating static IP addresses.  Every so often when connecting laptops wirelessly to the EE hub, static IP addresses get assigned and then those devices cannot access the internet.  These devices had been connected ...

Brian121 by Investigator
  • 1060 Views
  • 4 replies
  • 0 Helpful