Hi all, we have had the same problem since we where switched over to EE from BT in March, never had a single problem with the BT app. I have phoned EE on various occasion's the first time I was told "we know there is a problem it is due to be sorted out in 2 days" that was back in April, then I called in at a shop after getting the "We need to check a few things" after getting tired of waiting and trying again to link the accounts where I was told "I can see your account is linked, sorry there is nothing we can do", the next time I was told " ah yes I see the problem, I will get one of our tech guys to call you and sort it out", they did not call me, the next one was " ah I can see that your mobile accounts and broadband accounts are on two separate platforms, my colleague will call you in the next day or two, and sort it for you" again no call back. Even when in log in to the EE website I cannot see our broadband account. In total I must have spent 8 to 10 hours on the phone all to no avail. and every time it seems I get a different excuse as to why they are not linked on the App. We still cannot see our broadband on the App or website. So like others I have no idea what is happening.
