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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by • EE Community Star
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Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by • EE Community Star
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Resolved! Not recognising account number

Trying to link broadband and mobile, and when asking for account number, asks me to put in a valid one as it doesn't recognise it. I can't see any other account number. Should my mobile account number and broadband account number be the same? 

Kelly555 by • Explorer
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Do i need an engineer to fit the hub??

My new hub arrived. Ive switched from virgin media.It seems so silly that i have to wait for an engineer to fit it. Is there something "special" they need to do... is it not just a case of switching the hubs over? I can do that myself  

Smart hub

I’ve just switched from bright box router. I set the new router up and am trying to access the account on the app. It just shows my old contract, I can’t access manage details at all. also I think I am paying too much it’s £38.99 a month and I have n...

Emmacar by • Explorer
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  • 0 replies
  • 0 Helpful

Oder

How can I book a slot for experts to come home fix my broadband I am requesting?

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