Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
It’s literally been only 6 hours since broadband got fitted and it’s already down? What awful service is this? And the app is down too I can’t message to find out what’s wrong, not a good first impression is it EE?
After being with BT for years I recently upgraded and they put me over to EE.Still have the BT Smart Hub 2 and one wifi extender connected.Setup up the EE app and only recently realised that the parental controls dont do anything!When viewing the EE ...
I ordered BT broadband in September and Openreach have cancelled every single appointment since then (must be 8-10) with no explanation or apology.i have to go through EE support who clearly have no influence on getting Openreach to do the job they a...
Hello,I get lag spikes like every, let's say 20 seconds, while playing Fortnite, and it's not good, as it ruins the fun for me. My internet is fine, I have the 73mbps plan, and get approximately 54mbps. I even tried changing to Wi-Fi 6 compatibility ...
Hi,I've just moved over to EE broadband from BT and have a Smart Hub plus.I need to connect some wired connections distant to the smart hub and want to extend wifi signal in that of the house so previously I have set up a wifi router in bridge mode t...
Hi, I returned hub on 23.12.24, Royal Mail Tracking say it was delivered back to EE/BT on 31.12.24, I'm still receiving automated messages asking to return, I'm a bit concerned that they will charge me for the hub? Is there anyway I can check without...
Hi I ordered a broadband connection on 2nd September 2024. I post this today the 15th January and I still have no date for live connection. I live in a town serviced by BT Openreach, not in a remote area. The a new cable is required to be brought int...
thinking to bundle all my phones/mobile/tv/intruder system and broadband onto mone offer.cant get a bot to reply, or a human to talk to.is this usual for ee?many thanks for any assistance offered.
I switched from BT to EE last June, but I still can’t use the ‘manage broadband’ option on the web, as it just says order pending, I called about this before Xmas, and was told it would be fixed shortly, , it hasn’t so I called again today, and was ...
I cannot find any information in the box/instructions on how to activate the sim card inside the hub, can someone point me in the right direction please? Thanks in advance.
