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BT switch to EE braadband account view

Simondo49
Visitor

‎19-03-2025 01:26 PM

Hi 

Just switched from BT full fibre to EE full fibre home broadband  I have a new account number but keep getting thrown out of the app and desktop version when I try and view it. I have tried setting up the app with the account number and then adding the security code I get texted, and then it says my personal details are incorrect. Can anyone help???? I’ve only put in my account number?

Thsmks. 

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎19-03-2025 01:31 PM

It seems that some personal details, like name, addy & DoB, are brought over from BT but don't tally with the ones you gave when setting up your EE a/c.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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