Openreach say FTTP available, EE say not!

[MadeInYorkshire]

Hi,

Openreach say FTTP is now available to order. I have confirmed this with some other broadband providers. 

However, EE say it is not available, both on their site and via a call to 150. 

Can I do anything to speed up the process and get them in sync, or is it just a waiting game?

[Mustrum]

@MadeInYorkshire   alas it is just a waiting game. 

Openreach do this when they complete the physical completion of the fibre, and fail to consider the connection to the internet service provider equipment in the main exchange.

However, if you keep your eye on the BTW DSL checker it will show when WBC FTTP is available, and also look at the text to the right of the table and below for more info on how it is likley to be installed.

https://www.broadbandchecker.btwholesale.com/#/ADSL 

Use the address checker tab if you don't have a phone number.

[JimM11]

@MadeInYorkshire If you where like me registered with OR for Fibre Availability, then i got notice in June 2024 from OR, it took until mid Sept before EE where up and running offering the service, where a few quicker ISP's doing so well before EE but as @Mustrum pointed out it's a wait until available, if you keep an eye on it, EE upgrade offer may just hit you when logged into your account. Or search BB providers to see when they start to come on stream to you postal address. 

[MadeInYorkshire]

Hi,

Thank you for the reply. As you say, probably a waiting game, although odd it’s already available from other suppliers. Checker output attached. Which bit will change?

 

[MadeInYorkshire]

Thank you. I begin the wait 😞

[JimM11]

@MadeInYorkshire Just as a side note, do you know if your are a legacy EE customer, pre 2024 or about that time, or new EE customer onwards form that period.? Just a few things going on for what/when/where etc... 

[MadeInYorkshire]

Hi, before 2024. 

[JimM11]

@MadeInYorkshire Thanks for that reply, some off the more experienced EE user support will see this and give the best advise as you now have the added legacy EE to new EE, and upgrade to FF all added into the mixing pot.! 

[Mustrum]

@MadeInYorkshire  just a word of caution, @JimM11  is referring to some issues when trying to upgrade Legacy EE (pre Nov 23) to New EE contracts, however it is possible to upgrade and stay on a Legacy contract. If they threaten early termination charges or say it is not possible, then there are ways round it if you speak to the right Customer service staff.

[XRaySpeX · Accepted solution]

You will see this line appear:

At the moment while OR may have made FTTP physically in place they haven't yet released it to their ISPs for sale via BT Wholesale. The Fibre from other ISPs won't be from OR but from other networks like CityFibre.