FTTC to FTTP
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-03-2025 03:32 PM
The master socket in my home is the one I showed in the picture (FTTC), and EE sent me FTTP-type broadband. So, I couldn’t connect the router and went to the EE shop where I purchased the broadband. They said they don’t deal with sockets and suggested I call 105. I called 105, and they will send an engineer within two weeks, but I don’t want to wait that long anymore. What should I do?
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-03-2025 04:24 PM
@Eain is this the first time you have had broadband? Don't you have a lead from your previous supplier?
You could just buy a phone to RJ11 lead from your favourite online next day delivery website or try Argos/B&Q or even Tesco.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-03-2025 04:37 PM
Yes, this is my first time using EE, and the lead from my previous provider is not the same since I moved to this property that is only compatible with EE broadband. Also, the hub I received doesn’t have an RJ11 port.
Thank you for your help.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-03-2025 04:39 PM - edited 19-03-2025 04:42 PM
EE can't have "sent" you FTTP BB w/out having it installed by an OR engineer which would include the fixing of a small modem box, called the ONT, to the inner wall. You would then connect the ONT to the WAN port of that router by Ethernet.
What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-03-2025 04:50 PM
@Eain which EE Broadband service did you order?
Normally the router arrives a few days before the broadband is available.
Either you have ordered Full Fibre, and are awaiting Openreach to install it and an ONT.
Or EE have sent you the wrong router and you will need another one.
You need to clear this up with Customer services rather than wait two weeks for something you don't know what they will be doing.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-03-2025 05:10 PM
14 days to cancel receive my white box with blue, green and multicoloured light think there's a problem with the service today, because it not keeping me connected switch from tablet to phone won't let me do both what the.
About to ring and cancel.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-03-2025 05:57 PM
When were you given as your installation or "go live" date? That's when the OR eng. will install the ONT & you may connect the router to it. The router would have arrived before then but it doesn't mean it's ready to use on your new connection.
You need to wait until the eng. visits & installs FTTP there on the date that EE would've informed you.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
