Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi i'm Unable to access "Set up WiFi Controls" on my new Smart Hub.The App simply states "We can't load this information" "Not your fault it's ours. Try again later...."It's been over a month now and the same error message is showing.Has anyone else ...
I have just moved from Plusnet to EE. With PN all my smart devices worked perfectly using home assistant. Now I have an EE router nothing will work. Even my nest thermostat is unresponsive. Anyone have any ideas/solutions, please.
I had a broadband before with the EE Smart Hub but recently I renewed my contract and was sent new gear (the 2023 one). After setting up I thought I could use the old router as an extender. As I am trying to access the old router's hub manager I'm ty...
I am starting to get really fed up with this.I have moved into an apartment that was only finished in November 2023. I am the only one there out of 26 flats.I ordered a 1.6 Gbps package from EE, OR visit booked for Monday.OR engineer came on Monday a...
I am trying to upgrade our broadband but have been told EE can't give us a landline. We are currently with EE and have a landline with them. They have offered us a BT package which is slower broadband and £10 more expensive. I can't understand why ...
I cancelled my plusnet package in December 2022 due to flooding I had to move out for a year. In preparation for moving back I took out a broadband and landline package with what I thought was BT (plusnet no longer offer landlines). I was told my old...
Hi all.My understanding is that all analogue/POTS telephone lines in the UK have a fairly short future (no longer than end of 2025, but some providers are acting sooner). I've googled and failed to find any definitive information about when EE will s...
Hey my internet was turned off yesterday(9am it was already off when I woke up) ive paid my bill straight away. I know I can wait upto 24h but Im assuming its over 24h already and I still dont have a broadband back. My bills showes its been paid and ...
Hi,Ive had broadband now for almost 2 years, rung multiple times and been told it’s being ‘sorted’ and still not.I get my bills to my email, of which I have an account yet I can’t view them and my broadband account doesn’t show on my account.Any idea...
Is EE Digital Home phone tied into your broadband account in as such, if you ported your number out to another VOIP provider, it would also cease your broadband as well? I know this was the case when with BT direct.With the above question in mind, I...
