Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Is the new grey EE Smart Hub SH32B (Model F5394-P EE) compatible with the older round white EE Smart WiFi Disc WE410443-0T? We have this new router (or were forced into accepting it!) though can't seem to pair this EE disc.Any help is greatfully welc...
Hey all I'm pretty new to this.. I currently have the 4G WIFI mini device but I have asked for the hub but was told I can set that up myself but since speaking to a guide online they've got all ordered for me but said I will someone to come out to i...
Hi, I purchased a 5day pass to access the EE wifi hotspot near my house because we just moved in. It cost £20 but I am unable to access it because the wifi connection keeps dropping. I would like to arrange a refund please, can you help with this?
Is there a customer services email address I can contact
I would just like to say, never ever swap from TalkTalk OR BT Fiber to EE broadband Network,I have been with TalkTalk Fiber forever and never once had a problem with the speed 75mbps with latency of 3ms even during onpick period. I got talked into jo...
EE have totally knack’s the smart homei have spent two years creating. Being disabled it is really essential that I can turn lights on and off without having to physically go to a switch. In one foul swoop today I have lost everything that connects t...
Just got an email saying my broadband being cancelled but I get paid on Thursday.
i swapped from BT a few weeks ago because the broadband was really bad,you stated i should change to EE,the broadband is even worse,please sort ASAP
I have EE Smart Hub Plus (SH32B)Which is Dual Band Wifi 2.4GHz, 5GHz I know EE have brought out a newer Smart Hub with WiFi 7That adds 6GHz (I know it was also in 6E) , in practise I assume few devices are currently WiFi 7 .... so is there much...
