Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi there is discovery + included in the full fibre plan?
Have just moved from BT, what's with the Router??? No ability to back up settings, no Dynamic DNS.
Hello, I have a conundrum that I cannot work out and EE won't help me because I am not paying for the 'whole home' service. Basically I have two white BT mini discs that act as wifi extenders, each one was attached to my BT Smart Hub with ethernet ca...
Recently, my broadband contract was suddenly canceled even though I didn’t intend for that to happen, and I received an email regarding an early termination fee. I think this might have happened because I changed my bank account, but my payments were...
Evening Peeps 1st post..Be kind LOLAnyway so my EE WIFI is in, they told Virgin I was moving at the start when I signed up.I've now removed/Disconnected everything Virgin..But do I need to do anything else with virgin, or will they just cut me of an...
Recently upgraded to Full Fibre 150 and on average have around 140 down which is all fine.However, is the Smart WiFi plus known for being a bit random with its communications to the EE App?I have the main Smart Hub setup, upstairs in an office.I've s...
I have changed over from Bt to EE and need to send back my tv box and hub to them but have o information how to do this, could any members help with this please
Hi I am disabled and do not have a smart phone, I access account through desk top and windows 10, I want to be able to set home work times but it says I have to upload app onto smart phone. How do I do this on desk top?Many thanks Sheils
HiWe are moving form unlimited sky to fibre 50 essential. I just need to know if this unlimited or is the data cappedTIA
Hi there my son needs boosters in his flat I got sent two out and they were faulty and they both were sent back via post office now they want me to pay for them
