Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Has anyone had an issue where the WiFi enhancer does not actually populate in the app? It is part of my plan, and I have gotten it to work one time. It typically tells me "WiFi Enhancer is not available. You need to connect to your home WiFi." Even t...
Hi my EE broadband and TV package was installed on Wednesday 20th November and stopped working that night and I would like to know when someone is coming out to fix it please
Please can you help me I can't get through to customer service I've gave wrong letting on home address as I've just moved into address I wasn't sure can you help please
Hi , Moved to EE from BT after 2 decades and recontracted for 2 years . On FTTP 900Mbps ( guaranteed 700Mbps wired ) - Wired I can get this speed. Wireless , even in the same room with Wifi 6 enabled devices - 2m away in direct line of sight with no...
I have just set up my new Smart Hub plus, replacing a BT unit. During the install I chose an option titled something like “move all devices to new connection”. I now have the new router using the old router name. This has made the router swap seamles...
I have blocked dating websites and Twitter from being accessed by my wifi but I can still access Twitter? I’m just confused as to why that is
Hi, I have ADSL EE Brightbox router. I get about 6-8mbp download speeds. I'm on an out of contract old Home Select product. I don't think full fiber is available from EE in my area but wondering if I can get ADSL2+ with EE so that my download speeds...
Since transferring from BT fibre 900mb across to EE with the Wi-Fi 6 Smart Hub in April 2024 I've experienced sporadic/intermittent slow internet browsing and Microsoft O365 sharing/email searching/joining meetings etc.I've had the same symptoms on t...
