Broadband & Landline

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EE Hub firmware versions

We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes.   Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...

James_B by • EE Community Manager
  • 4751 Views
  • 0 replies
  • 7 Helpful

Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...

Chrissy_G by • EE Knowledge Specialist
  • 5951 Views
  • 30 replies
  • 25 Helpful

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by • EE Community Manager
  • 9996 Views
  • 44 replies
  • 28 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by • EE Community Star
  • 48742 Views
  • 2 replies
  • 11 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by • EE Community Star
  • 95518 Views
  • 11 replies
  • 13 Helpful

EE App will not Link to my Broadband

Since transferring to EE from BT, everything is now sorted out with one important and extremely aggravating problem.I just cannot get my broadband linked to the app, I have phoned several times and have been assured that it will happen within 48 to 7...

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Greycat70 by • Investigator
  • 1407 Views
  • 7 replies
  • 0 Helpful

Issues with EE

I'm having issues with EE with my board band. Never had trouble with sky mobile like I am now. Only just joined EE and want out now as not happy with the service. Wish I stayed with sky as it was so smooth and had no issues till now. Sick of it, wors...

Lisa681 by • Visitor
  • 459 Views
  • 2 replies
  • 1 Helpful

Switch broadband

I switch from bt to EE broadband.  Whay EE don't send first broadband to I don't lost Internet in home. When I get new broadband then I can old bt broadband send straytawhey back. 

Skincs by • Explorer
  • 559 Views
  • 3 replies
  • 7 Helpful

Openreach

Hi. Did anybody else have problems with openreach constantly cancelling appointments two days before they were due to install. It happened twice to me so I cancelled the order. They said they were unable to attend. No other reason given. Strange when...

Speedtest choppy when using ThinkBroadband.com

I have been doing some speed test of the FTTP (FF500)  broadband connection, using thinkbroadband.comThe result is not as clean as I had with my previous provider (VM350). What i get is very irregular reading during the test for both Downloads and Up...

Landline/ router query

I've recently signed up for EE broadband only. Do I need to continue paying Talk talk for the landline so my router will work?

GrahamO1 by • Investigator
  • 926 Views
  • 9 replies
  • 5 Helpful

Broadband Web page not work

HelloOver the last few days when going to the home broadband page to look at offers logged in I keep getting the following errorSorry, this service is not available This seems to be a perennial problem as there has been multiple threads around this, ...

Resolved! Wifi plus flashing orange

I have connected a new router but when trying to connect the wifi plus it just flashes orange but does nothing else. Please help.

DC17148 by • Investigator
  • 2495 Views
  • 5 replies
  • 3 Helpful

Re: unable to connect

Unable to connect Battey security camera throw my WIFI keep getting not found use to be able to connect when on sky XTU Wireless Video Doorbell Camera with Chime, 10 unable to find the router.  Michael 

Michael4658 by • Established Contributor
  • 1162 Views
  • 7 replies
  • 3 Helpful

Resolved! digital home phone

just switched from a landline to the digital service and got two phones what i wish to know how do i get the plus sign when imputing a number

popey3765 by • Investigator
  • 795 Views
  • 3 replies
  • 4 Helpful