Wifi plus flashing orange

[DC17148]

I have connected a new router but when trying to connect the wifi plus it just flashes orange but does nothing else. Please help.

[Mustrum]

@DC17148  what new router? What WiFi plus?

What EE service do you have?

[DC17148]

I have a new smart hub plus and wi fi plus provided with my new  Essentials Fibre 67  contract replacing the BT equipment that I have migrated from

[Mustrum · Accepted solution]

@DC17148   from the Help pages:

Fix a Problem with Smart WiFi | Broadband Help | EE

• Green - your device is starting up. It takes roughly a minute to fully turn on.
• Blue or aqua - your Smart WiFi is all connected. Good WiFi or an ethernet connection.
• Orange - Smart WiFi Plus is working okay. Try moving it closer to the hub or one of the other Smart WiFi Plus devices.
• Red - There’s a problem. Turn your Smart Hub and Smart WiFi Plus device off and on again. If the light still doesn’t turn aqua, press the Smart WiFi device’s ‘factory reset’ button with a paper clip or pen.
• Flashing orange - your Smart WiFi is not connected to your Smart Hub. Connect using WPS or ethernet cable.
• Flashing blue - the Smart WiFi Plus device is connecting. WPS is on and connecting to your hub or device. This could take a couple of minutes.

[DC17148]

Thank you Mustrum for that information that seenanywhereelse. I am now all connected 

[Mustrum]

@DC17148   Great stuff, glad it is sorted and thanks for coming back and letting us know.