Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My broadband hasn't been working since 2 pm yesterday. After two hours of waiting I texted EE and asked for Advisor. During video chat we have checked everything what was to check, router still was flashing with aqua light, so I've booked an engineer...
We have had ee smart hub, the hybrid and thee smart extenders in our church centre. One extended is LAN wired and working well and when you look at the app it is Ethernet connected. However we have two more and I have taken a LAN wire and used a spl...
hi i am being asked every day to change my password in ee app i dont know why is it because i use a vpn or is it because i have my own router this has been happening for last 7 days sometimes its happening twice a day
With the EE package,how do you sign up to the TV Extras(Netflix(Basic),NOW Entertainment Bundled and Discovery Basic?Is there a link or email,telling you how to do this?
Since receiving a Smart Hub Plus (SH31B) I am unable to use the smart wifi controls in the app. The option is not displayed. This is using Android with app version 5.36.0 via a Samsung Galaxy S24.Has anyone else experienced such issue with the app? N...
Hey all, I have just got my first EE product after always being a Vodafone loyalist...I bought the EE super fast home broadband but when I try to link it to the My EE account, either online or on the app it always gives me the same error. It gives me...
Moved form BT FTTP where we already had digital phone with BT handsets.now on EE with Smart Hub Plus and the same BT phones paired to the hub.digital phone keeps dropping out.When in the “broken” state I can get the dial tone, dial a number and it ap...
I can't get my BT email on my PC but can on my Phone. Screen show message www.bt.com redirected you to many times.err-too-many-redirects.Can anyone help out with this. Tony2024
i have tried everything but cant fix it.i use a wifi adapter usb and i just switched to ee before i was on virgin and it worked fine but now it lags every 35 seconds
My elderly father has just got a text from EE after recently transferring his broadband from Plusnet. It says”We need you to call us in the next three days on 0330 123 1105 to confirm some information about your recent order. If we do not hear from y...
