Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I wondered if anyone has the same trouble.
Hi,I've just changed EE accounts and purchased broadband again, the engineer will be coming in a month and Im just wondering when I should start to cancel the old account broadband.Any input would be greatly appreciated.Matthew
Hi, i have just recently paid £39 for 30 day public Wi-Fi access due to my mobile hotspot having poor signal. Things were going fine until the EE Wi-Fi option on my settings of all devices has disappeared resulting in my being unable to use the servi...
We're currently waiting for BT Open Reach to return to complete our fibre installation. We upgraded from standard broadband as it was so slow to fibre. The installation was completed but BT Open Reach found a fault on the line which they seem unable/...
Cant u send me my bill
I ordered Broadband essentials 500 and Big sport on Friday 7th Feb and received no email confirmation. I chased EE and was told that the order was stuck and they reordered. I still have no order confirmation. How long should it take to receive one?
I've received a text telling me to click the link to activate my 12 month of free games pass. I click the link and I'm taken to a page to manage my broadband, phone or subscriptions. I can't see any option to add games pass anywhere. Can you please a...
So had 1gb Fibre installed from Essential Fibre 50. Was told by the engineer it will take an hour to work due to an issue in the exchange. After talking to EE guides they informed me they could not switch from Fibre 50 to 1gb until midnight. Midnight...
My broadband went out on Saturday 1st of October. EE could not get an engineer to visit my home until Tuesday the 4th.After the engineer came I received no communication from EE on the status of the fault. I had to phone them myself and they indicat...
Can you send me my account number and EE TV account number please
