Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Have had full fibre 500 fitted last week and having problems setting up certain products. Mobiles, Sonos and pc all set up fine over WiFi. Solar edge inverter was connected via ethernet. Then switched off router to solve another connection and when...
My experience so far with EE has been awful, I switched from my old provider because they put their prices up and EE quote me a cheaper price (which lasted three months). Ever since then I had no end of trouble the internet works on week then stops t...
Good evening. I have noticed over recent days what whenever i start to saturate my connection, no more than 50%, my connection becomes unstable. I've investigated this further and have noticed that i incur significant packet loss / increased ping.Loo...
I was told i would get faster speeds, better service etc. My BT Fibre was really steady no problems never dropped out. Then was convinced by BT to switch to EE as would be better.Its shocking! huge packet loss, massive fluctuations in actual real s...
Hi I would like to be able to mange the amount of hours and time that my children can use there Xboxes /gaming devices /can i limit and manage that with out loosing the internet fort both me and my Husband who have to work. I could do this with BT so...
Connected EE Smart Hub Plus with Smart WiFi Plus this evening having been with BT for 2 yrs plus.BT connection was full fibre 900, now on EE 1 gig.Image quality is poor & streaming buffers. Very disappointing.Ive got 13 days to cancel to contract. St...
Can you give me an indication of when our broadband and WiFi will be restored to the BT93 area?
I only switched from BT to EE last week. Got everything set up and was fine until yesterday.My pc, keeps switching from 5ghz to the 24.ghz after a few minutes. I have set the wifi adapter to prefer the 5ghz as people have mentioned but it keeps doing...
Hi my engineer cancelled due to the red alert weather warning. Do you know how to rebook. This app is all over the place. John.
Hello all Cani get 2.4ghz on my router and will it slow things down ?
