Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 404 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46679 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90993 Views
  • 11 replies
  • 12 Helpful

Flats Installation questions

I'm the owner of the 1st floor flat as you'll see in the image. I'm currently with Virgin but have ordered EE. I've received an email about them drilling through and fitting a junction box externally which is where my confusion comes from. With Virgi...

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Ad182 by Investigator
  • 1421 Views
  • 10 replies
  • 2 Helpful

EE fibre broadband activated but no router delivered!

My broadband has been activated, however I have not yet received my router. Assuming this is down to the postal strikes. This was sent last Wednesday, I’m surprised this was not anticipated and another courier used. I’m now left with no broadband for...

Jamie6767 by Investigator
  • 2264 Views
  • 14 replies
  • 6 Helpful

Resolved! EE Wifi

Is the EE WiFi payer able to see what apps and websites are accessed at time or does it show on bill 

Simbot by Explorer
  • 640 Views
  • 3 replies
  • 2 Helpful

SW30A Extender

I am not sure if this is in the correct topic or not, if not please advise somewhere more suitable to postWe have just had the system at home upgraded using the later EE SH31B smart hub and a couple of SW30A extenders.Can the Ethernet port on the rea...

pgwood by Investigator
  • 3834 Views
  • 10 replies
  • 0 Helpful

Broadband bill increased!

Hi, does anybody know why my bill has gone up by a couple of quid? The breakdown doesn’t show of any extra charges and yet the price has increased? Have I missed the memo for a price hike in October?

ShelleyAC by Investigator
  • 498 Views
  • 3 replies
  • 0 Helpful