Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45710 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89000 Views
  • 11 replies
  • 12 Helpful

Resolved! Wi Fi without router

IS there any way to get wi fi with out a router as  Wi Fi will not be set up for another week. I was looking at mobile hot spot devices 

praf007 by Visitor
  • 1164 Views
  • 2 replies
  • 4 Helpful

Can’t merge Mobile / Broadband account

Having been with EE mobile for some time I signed up to EE broadband (moving from BT) in Nov 2023 however despite several calls over several months I still don’t have access to any of my broadband account settings, billing etc etc either through the ...

Ant3001 by Investigator
  • 1738 Views
  • 21 replies
  • 2 Helpful

Wifi not loading

I recently paid £39 for 30 days package and my phone has been connecting to the wifi fine and everything has been loading, I use this on a few of my devices as my data is weak where i live. All of a sudden everything was buffering and when i went int...

Openreach CSP

Hello! I have noticed the cable to the openreach box outside the house for the full fibre broadband (think it's called the CSP?) looks like it has possibly come out - not sure if it's supposed to look like this. Broadband still works and everything t...

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Anon2024 by Established Contributor
  • 992 Views
  • 3 replies
  • 2 Helpful

Resolved! Cancellation fees

Cancellation fees is there any, I won’t to move to talk talk for interest but stay with EE for my mobile is that possible 

Meme74 by Visitor
  • 439 Views
  • 1 replies
  • 0 Helpful

Changing Landline plan

I currently have a Pay per call pack and I want to change it to a UK landline and mobiles add on. The site does not give me a straightforward way of doing this. Obviously I do not want to incur additional charges for the change. I only started my The...

EE BB & DV - can I use a my own router…?

I don’t have fibre BB, but use EE DV. I understand it is not possible to use another router as a primary (DV).Can I use a second router ie; (TP-Link 605v2) and basically the point is so I can use a hardware VPN. To cover all the device’s in the home ...

Broadband Shop web page doesn't work

HelloOver the last few days when going to Shop, Broadband, (logged in) I keep getting the following errorSorry! Something went wrong.I have tried deleting cookies and have tried MS Edge, Safari - nothing works. I tried the same via the app and I get ...