Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
What wifi speeds is the Smart Hub 2 capable of? I'm on Full Fube 500, but can't get more than 260 on my mobile phone, prior to this I was on Full Fibre 150 and was getting 140 on my phone, the only difference is I've taken on EE TV, what the experien...
Hi all I have recently had FTTP installed to the propertybut the router is still flashing orange the issue is my service is coming out DSL port , not the WAN port I believe I need to access the router be going on 192.168.1.254 hub manager to get this...
Has anyone else had an issue with their bill saying that it's more than it should because "you've not returned equipment" when you know you have and they know you have? I've contacted them yesterday and they said it was sorted but I've just looked at...
Hi, I've recently put some access controls on my kids phones through the my ee app. Recently i found out they've been getting past it very easily on iOS, on their network settings they can just flick a switch to get a 'private address' which spoofs t...
Few months ago I signed into a new deal and agreed to migrate my BT TV and BT Broadband packages to EE under EE One.My issue is months later my EE account / app continue to say order pending when go through the manage options for my Broadband / TV I ...
My broadband has been unstable since 3 days ago, It's been disconnecting every 5 mins.
I’m trying to upgrade my WiFi to wifi 7 and it keeps comming up sorry something happen on our end
I cannot contact you via phone and you keep cutting my broadband off so I have no way of contacting you, There should be an online live chat but there isn't
Hi AllHave a question regarding my EE Smart Hub, Looking at my EE app and Managing my Broadband Smart Hub Plus,It keeps showing "Unknown Devices" appearing on my Network. If I delete them they will appear again overnight.Currently it's adding 2 or 3 ...
Hi,I've recently took delivery of the 2022 white EE Smart Router (one with a little circle in the middle and 4 ethernet ports on the back), firmware version from 2022. Previously, had a much older EE router in black from around 2017.All four ports on...
