Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I am disabled and do not have a smart phone, I access account through desk top and windows 10, I want to be able to set home work times but it says I have to upload app onto smart phone. How do I do this on desk top?Many thanks Sheils
HiWe are moving form unlimited sky to fibre 50 essential. I just need to know if this unlimited or is the data cappedTIA
Hi there my son needs boosters in his flat I got sent two out and they were faulty and they both were sent back via post office now they want me to pay for them
I live in develop of apartments and a while ago BT Openreach installed fibre to the manhole outside the property. My phone was out of contract (with EE) so I contacted them for options and was offered a good discount if I took FTTP broadband. I did r...
Really frustrated by this. ordered an upgrade on my internet package to a faster package. Everytime the blame seems to be put onto openreach which makes no sense. I already have fttp installed at my address and everytime I speak to someone they assur...
Hey any ideas on why my wifi just cuts out randomly then turns back on ive been playing my playstation wifis been great then randomly out of no where it just cuts out done it a few times now really annoying
I've just received my new EE broadband hub and the package that I signed up for includes WiFi enhancer add on. is this built into the hub or should it be a separate device that I place elsewhere in the house like a plug in broadband extender. when I...
Hi all,New EE customer. As per the title I have moderate NAT on Black Ops 6. I've tried disabling UPNP and setting up port forwarding per the ports confirmed by Activision.However, nothing seems to work. Has anyone managed to get an open NAT? FWIW I'...
When I try to pair my new Smarthub plus with the EE app. it reports that it is pairing but never completes, just hangs for ever. I have been able to access the smarthub plus via my PC and I can configure passwords etc . I just cannot get the EE app t...
