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Been two days since paying late bill but still no internet?

Hanlou812
Explorer

‎28-03-2025 05:32 PM

 
0 Helpful
4 REPLIES 4
Hanlou812
Explorer

‎28-03-2025 05:39 PM

hi 

 

paid my bill two days ago as I need to set up dd so I completely forgot it was due. 
it’s been two full days and still no reconnect of broadband.. is this normal ? 

0 Helpful
mirrors90
Skilled Contributor
Skilled Contributor
In response to Hanlou812

‎28-03-2025 06:22 PM

Hi; you’ll need to call ee and discuss with them. We’re all customers so don’t have access to this info.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Hanlou812

‎28-03-2025 06:26 PM

Once EE's received payment, it can take up to 24 hours to switch your service back on. However, most services are on within 2 hours. If you’re still not connected after 24 hours, please try restarting your device.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Chris_S
EE Community Support Team

‎29-03-2025 09:53 AM

Hi @Hanlou812 I'm concerned to hear that you still have no internet. 

Are you able to make calls and send texts?

Chris S