Automatic compensation

Collins456 · ‎27-03-2025

Does anyone know how automatic compensation works? We had no internet from 24th Jan to 4th Feb due to the cable being snapped by a tree. When it happened I looked online and a number of websites said automatic compensation would be given after 30 days of the fault being fixed. So far we haven’t had it so now I am wondering if I need to contact EE directly about it? Thank you in advance!

XRaySpeX · ‎27-03-2025

@Collins456 : You should not need to contact EE but looks like you'll now need to. It should be auto & paid within 30 days of the fault being fixed.

See Automatic Compensation

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎27-03-2025

@Collins456 : You should not need to contact EE but looks like you'll now need to. It should be auto & paid within 30 days of the fault being fixed.

See Automatic Compensation

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP