Thank you for responding so quickly Alex!
I have been unable to link my broadband account to my existing mobile account since migrating. I was informed that this may take 7 days to resolve? Reading the forums this timescale does not always appear to be the case and appears a long standing issue term issue for EE and numerous customers.
Since the X-box pass subscription is activated from within the broadband account, not having access to it meant that I was no longer able to utilise it, despite already having it as part of my BT account before migrating to EE. Again I was told to wait a week to see if this was resolved. (Not a good service when I am already paying for it).
Reading various forums on this topic I have learned that if you create a separate EE account using a NEW email address that is different to the one you use for your mobile phone account and add the broadband account number within the new account (again for which I had to ring 150 to obtain said account number since it was not in any of the confirmation broadband contract emails received to date) then hey presto you have access to your broadband account! I could then activate the X-box subscription from within.
It is a pain having 2 separate EE accounts however at least I can access my broadband account and of course mobile, albeit from another account.
Hopefully this may well help those others on here also trying to find a fix to this BT/EE migration issue ?
I don't intend to try and merge my EE accounts this avoiding losing any access now that I have it!
I am now keeping my fingers crossed that I don't lose my existing BTinternet email addresses, despite asking several EE staff members, they all have said they 'think' it should be ok?
Your quick response though is re-assuring so again thank you!
