Broadband & Landline

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

Is SH20A an Ee Smarthub and why do I have a bt firmware?

I have a new hub but it's showing firmware v0.43.01.15019-BT? Should this not be an ee firmware? I cannot get Wi-Fi controls to work

Can't upgrade to Fibre Broadband, even though Fibre on my street

Hi, I have been trying to upgrade my broadband from FTTC to FTTP. I have placed several orders with EE, have talked for hours and have had 2 orders cancelled by your systems. I've taken time off work to wait for Open Reach engineers who never came. ...

Upgraded broadband but slow speed

I have recently called the support team and asked to change my broadband plans from the fullFibre150 to the fullFibre 500 since i got a email about my contract ending. i still have a BT router do i need a EE one? and since i called up my wifi speed d...

Update BT triple play to EE

Posted many times about the issues with our BB, TV, and SIMs since transfer from BT, the subject of a complaint to BT/EE CEOs.Got a call tonight, in the middle of the meal. This is pretty much verbatim:”Ringing about the WiFi Controls not working. Is...

Resolved! Absolute Rubbish Wifi at home keeps crashing

I have read many similar issues within the community.Let me try and explain my issues.1. my income Wifi is never stable. 2, I have had now something like nearly x20 calls to 150. x2 site visits from engineers.3, Installed x4 wifi extenders.4, Had x ...

I was switched to ee from bt....an upgrade i was told! I explained that i would

I was switched from reluctantly BT to ee. I explained that I would be unable to install any new equipment and was told I would have a helpful we guide to visit and do this for me. Unbelievable struggle I've had to get this booked in. Now got somethin...

Hub Manager Broadband Speed test

Has anyone tried to run a broadband speed test whilst in the Hub Manager.Everytime i click of the link it takes me to a web page about having an EE registration Register for an EE ID | Profile Help | EEHow do you run a meaningful speedtest as 'close...

Resolved! Continual Broadband takeover attempts.

Since getting broadband with EE/BT openreach, there have been continual takeover attempts. I have had EE broadband for 3 weeks. Every 2-3 days I get letters, texts and emails telling me there has been a take over attempt on my Internet. I have been o...

Changing to EE/BT from BT havent received a hub only a home adapter

Please can someone help. I've just been changed over from BT landline and broadband to EE landline and Broadband, or at least I should have been. Apparently the system is ready, So they have cut off my previous landline. Howver I have not received ...

Smart Wifi Extender shows not connected - but has Blue Light?

Battling with this extender - has a blue light but shows no devices? and shows not connected to Hub on the AppMy concern is it is just dormant and not really effective - I have reset and re-connected multiple times - any ideas?Other extender is fine ...