Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I'm at the end of my tether with EE, and seeing if anyone has any advice. On December 1st, I made the huge error of switching to new EE from "old" EE. Since then, I have spent 35 hours on the phone to EE, scheduled and rescheduled engineer visits, ...
Hello.Please can this be looked at. I have just moved to EE from BT and been told that they can't move my login details from BT to EE be moved. I haven't had an email yet with a breakdown of my services and costs.They also stated they can't use anoth...
Hi,I have a large, long house and my router is at one end. I am considering moving from BT to EE after I got an email suggesting it.However, I see that I will only ever get 3 disks and the Smart WiFi Plus router. Is it possible to procure and extra d...
Hello everyone,Where I live, I don't have fiber, and EE only provided an ADSL connection (classic telephone wire, OpenReach RJ11 box) that is connected to the EE Hub. I want to use bridge mode, and I know that the EE Hub doesn't support it, so I boug...
I'm shortly returning to the UK and looking to get broadband internet for my home. When I put in my postcode / address the only offer that EE comes up with is the lowest speed and a guarantee of only 7mb/s. If I put in the address of my immediate nei...
Last night my EE smart hub plus router updated the firmware from Firmware version: r1.21.0-R-940596-PROD-83002 19/12/2023 App ver 1.9.0 to Firmware version: r1.29.0-R-950306-PROD-83002 06/02/2024 App ver 1.11.0.The update has changed my settings agai...
Neighbour emergency logged into WiFi now worried will continue use need change router password or block..how do this please?
So I just got the new EE Smart Hub, which seems to have a 2.4Ghz and 5.0 Ghz network running concurrently. It has replaced an old Virgin system which I routed though a Unifi Dream Machine and created separate 2.4Ghz and 5.0 Ghz networks. I have a lot...
Hi just been changed from BT to EE. I cannot connect my cordless phone line to the new router the connector does not fit into the back of the new router. Any help please?
Why is it that I cannot just simply upgrade/downgrade my broadband package online? When im logged in I cannot access any information about the current BB deals available to me because the page has always shown ''Sorry, looks like a techincal error''...
