Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I completed my order through online chat on April 2nd. Told the chat agent that I didn't have a telephone line installed and asked if it were a problem. "Nope".Chat Agent forgot to add the spare free box so now I need to wait until the install is com...
Hello everyone, I have just moved from BT to EE. Over the weekend BT collected their router which I really wanted to keep as iit had more configurable settings than the EE device, unfortunately the wanted £50 for it. Anyway, the EE router is installe...
Hi how I can close my contract with ee
Hi,One my street almost all houses have 1.6Gb's speed option but for some reason mine and a small group round mine can only go to 66Mb's surely this must be wrong?Literally 3 doors down one way and 4 doors down the other way can both get 1.6Gb's but ...
I cannot receive incoming calls to my landline, although I can make outgoing calls, but only to other landline numbers NOT any mobile numbers. Calls can only be done from the phone plugged into the EE smart hub plus. If I try the phone plugged direc...
I have a 1G service FTTP with the smart hub pro and generally it is working.looking through all the settings I have an issue on IPv6. The hub status is enabled but the IPv6 network status is disabledI cannot find a method of enabling it and the guide...
Hi, I'm a BT transferee to EE broadband and after much discussions with advisors finally settled on the 500mb essentials with wifi 7 smart hub pro - then the problems started. On go-live date no additional equipment arrived (although I did receive th...
I am in the situation and I can't find a account number to add my broadband and Tv packages
Just joined from VM and have also taken out a landline.I have the Hub in Router Mode with WiFi off as I have a mesh Linksys system connecting the WiFi throughout the home. I have had no issues with the speed and connection but I can’t seem to access ...
Since moving over to EE the app no longer works. To update the system it states that the connection should be 2.5ghz or more. My broadband wifi is 2.4ghz. Is 2.4ghz the max that EE uses or can I adjust the settings or get a new router.
