Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
So my partner is still currently on EE legacy, she recently upgraded her phone contract and wanted to see about upgrading our broadband as full fiber is now in our area. We were told we can't do it because she is in on legacy and have to wait until a...
I have had a CCTV systems for 7 years and Reolink (Great!) for 5 years on BT broadband and they worked without a glitch. I had no choice they just moved me from BT to EE - had broadband services from BT since the internet started. Just worked okay....
Hi all. Please bear with me as I'm not tech savvy but I would like to clarify some points and have my queries answered before I full commit to moving from BT to EE, as my contract is shortly coming to an end. I have spoken with a couple of EE guides...
I moved to BT from Virgin over a year ago as I wished to keep my landline phone. It's a very long story but after 3 new routers (BT told us that was why we kept dropping services - always on a Friday night) we finally got a router that seemed to work...
I am trying to get better internet coverage in my newly converted garage and am currently on EE wifi 7 at 1 GBPS in the house. I ran a cable from the back of the main router in my house to the garage and plugged it into the wifi 7 booster yet it only...
I have just installed EE wifi in the house and have some Linksys Velop nodes which I would like to use as boosters/extenders.1. Is this possible2. If so please can someone tell me how to do this.Thanks
I am one of the customers who cannot access the wifi controls on the EE app for the new broadband service. Can see loads of people are having the same issue. I have tried deleting and reinstalling the app and rebooting the router but like everyone e...
I need help, i upgrade my EE account with discounted broadband and i was so shocked that i did not receive any broadband equipment since December and i was charged cor full lines and devices separately and in addition to tve broadband charge which i...
Sorry for a couple of basic questions. Advice from an expert has me all upside down!I’m on EE 150Mb plan full fibre and no particular problems to report and my contract is due up in the summer. I think that EE’s plan for an extra tenner a month for 3...
Since transferring to EE and having digital phone set up by a EE Engineer, we seem to have lost our answerphone service, is this normal or am I not doing something obvious? Thanks
