Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I had 2 men with EE jackets on today come to my door. They asked who I was with and explained how sky and other providers use EE services and sell to their customers. They explained how they were upgrading the services in the area. They asked me to d...
Hello,I upgraded my broadband package from Fibre 100 to Fibre 500.I am not seeing any download speed differences. I am still only getting around 150 download, my upload has increased as expected though.I have read online others with this issue an eng...
Following a severe WiFi issue my account has been credited £380.64. It said it would be taken off my next bill, yet I was still charged. By my calculations with this much credit I shouldn't have to pay a bill for a year. Why am I still being charged?...
20th February 2025 I decided to switch from Sky to EE.The change over was due to take place on 6th March 2025.No internet as they are blaming open reach ??EE have now opened a case for me so I can have broadband which was working excellent through Sk...
I had been a satisfied customer of BT for more than 35 yrs... With several moves of house and the obvious advances in technology! However in Feb 24 I was just told (not asked) that my BT hub was being changed to an EE one as BT move to business only....
Hi all Just wondering if you can help im currently with BT using the smart hub 2, ive constantly had problems with it dropping out, routers changed, engineers come and go (if they turn up).Anyway, EE have offered to upgrade me, there is just the two ...
My internet has stopped working and therefore also my TVThe modem is flashing an orange light and the little white box on the wall is showing no lights at allWe have tried unplugging the modem waiting 5 mins and then restarting it but still nothingDo...
hi can I purchase my own ee smart hub plus I am on 150 and only got the smart hubI want wifi 6 can I purchase my own modem smart hub plus to get wifi 6 and it will be a ee smart hub plus
We switched from BT Halo 1 to EE Broadband this week. Part of the deal was a new EE Smart Hub Plus and Smart WiFi Plus.I have set both up using the Web interface.If I go on the Web management page of the router it tells me I have 5 wireless devices &...
I have a Plusnet Hub 2, which I believe is the same offered by BT. If I switch to EE broadband will the EE router/ hub have a different IP address? I loathe having to re-pair all my WiFi controlled devices to a new router/hub.
