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Rubbish broadband

Ronbles
Explorer

‎01-05-2025 12:39 PM

Anybody else had issues with broadband after switching from BT to EE. I was with BT for years no issues. In the last 2 months I’ve spent more time on the phone to EE than working so frustrating. Any advice how to get out of this nightmare would be greatly appreciated. 

0 Helpful
5 REPLIES 5
Mustrum
EE Community Star
EE Community Star

‎01-05-2025 12:50 PM

@Ronbles   it would help to know what issues you are having?

Which broadband service do you have - speed/name, and which router and if you also have extenders?

0 Helpful
Ronbles
Explorer
In response to Mustrum

‎01-05-2025 01:16 PM

I am on the essentials broadband which look like it is the best for download speeds. Issues I am having are with the WiFi connectivity and intermittent connection. I have 3 boosters & my son cannot play Xbox unless he’s hard wired to the router. My connection for work just keeps disconnecting. I am rebooting the router multiple times a day. Had 2 engineer visits both said it was fine but it’s far from fine. I have an open reach tech due next week but I’m currently hot spotting off my mobile which is no better as the WiFi keeps dropping off my phone. Very frustrating and I feel like nobody at EE believes me. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Ronbles

‎01-05-2025 02:49 PM

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Seanquinlan458
Visitor

‎10-05-2025 03:02 PM

BT changed me over to ee on the last contract and it it the worst broadband service I have had for years keeps dropping out WiFi booster keeps dropping out having to keep resetting  to stream iPlayer I would not recommend the service to my worse enemy it is Sh*te

0 Helpful
Christopher_G
EE Community Support Team
In response to Seanquinlan458

‎11-05-2025 08:47 AM

Hi @Seanquinlan458 

Welcome to the community.

Have you tried the troubleshooting steps on this Fix An EE Broadband Connection Problem help page? If you're still having problems after that, it's worth speaking to our technical support team. If they're not able to help fix it over the phone, they'll be able to book an engineer to come out and take a look.

Chris