Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
If i reset the Smart Hub 3+ as there is no backup option, does all the app config remain like the groups / named devices etc?
Hi all, we’re just about to come out of the 24 month smart WiFi lock in with a FTTC delivery. We live in a stone built house with wall thicker than that long one in china. To get anywhere near reasonable connectivity we have 6 smart discs (2 on lan b...
Moved over from BT full fibre to EE (their choice not my mine). Now Digital voice constantly fails - have dail tone but callers can’t hear us we can’t hear them. Constantly having to have the router refreshed.EE sent new hand sets (as said it was our...
My new EE router wasn't running properly from install. It was unstable and upload speed was only 10Mb, should've been 110. So I did a factory reset and now the digital phone settings say unconfigured and I can't pair the white box that plugs into the...
Hi, I have the exact same problem for my home broadband. I received a text on 8 April advising that my bill was ready to view but when I use the app or log on to the website, the only bill that I can see is dated 11 March. An amount was taken from ...
Today at 10am the engineer came to install busiest home broadband, we should be around 1.3-1.6 GB download .The speed is only around 300 mb and dropping out all the time. I would have thought after 6 hours of install we should see speeds closer to th...
I placed an order to move from BT broadband to EE broadband on 11th April, and the go-live date is today.The order is still open (I'm aware that the service has until midnight to go live), but none of the equipment (router, TV mini box etc) has been ...
We currently have BT broadband and land line also 2 EE monthly contracts with phones purchased by ourselves.We have heard that EE were about to offer a loyalty / reward scheme where we could take EE broadband, keep our email addresses and land line p...
Hello,I called BT to renew my contract but they moved me to EE broadband I was sent an email to create an ID with EE ...but I already have an ID since I'm already an EE mobile customer, do I need to open another EE account to manage my broadband ? n...
Hey does anyone know how to set up time limits or restrictions on home broadband with ee? I want to stop access to my childs Xbox and phone at bedtime, at a set time each night, but can’t find any information anywhere on how to do this. Any ideas? T...
