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No broadband connection

ChrisM1985
Visitor

‎31-05-2025 10:19 PM

Transferred to EE from BT  nearly 12months ago but the last week I've had intermittent connection. The last 3 days has been horrendous with the router  flashing  orange for long periods of time and not connecting . I have rebooted, factory resetted the router too. 

Is anyone having the same issue the last few days and any advice please. 

Thanks on advance 

Chris 

 

 

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XRaySpeX
EE Community Star
EE Community Star

‎31-05-2025 10:32 PM

@ChrisM1985 : What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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