Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I was persuaded by an EE sales person that I could get a better speed and price if I changed my BT halo broadband and digital phone service to EE. This doesn’t seem to be the case, the EE service is more expensive and broadband speeds are worse. I as...
Engineer has just left (typical) after installing the EE smart hybrid connect box to my BT broadband.. it was working fine and now the red light is constantly flashing - have 2 4g bars aqua blue.Have turned everything off, unplugged, checked wires an...
I know many of us have this problem with the voted best broad band company for 11 years……Tonight again I spoke to a very experienced and helpful lady that assured me it was all in hand i would have access to my broadband billing on the app. Problem ...
Hi my name is Carolyn and I have broadband with you and I am moving house. what do I have to do [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
Have had my phone contact with EE for well over 10 years and they have been really great, customer service and coverage always great. Broadband has been with BT, more or less good as we live in the back of beyond so patchy. So having them join toget...
I am switching broadband provider to EE full fibre. The most convenient place for the ONT is a ground floor reception room close to a double plug socket and a Cat 5 Ethernet point.Currently the broadband router is located in a walk in cupboard on th...
Good afternoon, I'm not happy with the engineer (danile) that came yesterday to fit the broadband. He had no shoe covers I had to ask him to take his shoes off, he's also marked my carpet from him drilling and the wall is a mess and not tidy where he...
hi all, do i have to contact my previous broadband supplier to cancel or do ee manage this?thanks
Just plugged in my Smart Hub Plus this morning and a couple of issues. Although the hub indicates a constant connection the internet keeps dropping, both wired and WiFi, every now and then. Nothing will work for a few minutes then things will start w...
