EE app wont pair with phone

[One973]

I have moved over to EE from BT & i am unable to pair the app with my Hub for over 1 month, I see many people have had the same issue but cannot see how it has been resolved & the EE guides have been no help.
Does anyone know the resolution to this ?

[Christopher_G]

Hi and welcome to the community, @One973. We'll try and guide you to some help here. 

What happened when you spoke our Customer Support team? Did they say what the next steps were in trying to fix this for you?

Chris