Outstanding support from Aled - tech team

[contactfausat]

Good morning…have been trying to contact EE technical team due to poor broadband network to no avail… am not happy with the service provided and I need this to be fixed urgently. Was on the phone to speak to someone for over 40 mins! Will appreciate if someone can reach out from the team asap!!

[Christopher_G]

Hi @contactfausat 

Welcome to the community.

I'm sorry to hear that you're having some trouble with your broadband service. I recommend checking the service status of your area and following the troubleshooting steps on this Fix An EE Broadband Connection Problem help page.

If you're still having problems, I can only recommend getting in touch with our technical support team. They're in the best position to help you, once you get through.

Let us know how you get on please.

Chris

[XRaySpeX]

@contactfausat : Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

Which EE router & WiFi extenders, if any, do you have (read label or post a pix)? What is the name of the EE BB plan are you on including its speed?