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Smart Hub 7 plus - Port Forwarding horror.

zwavoo
Visitor

After many weeks struggling with the 6023 ee tv box pro errors when watching live TV, Ive been forced into using the supplied Smart Hub in order for the support team to be able to help resolve it. This is OK, but I need to forward some ports to allow my home services to work externally. initially, I only need ports 80 and 443 to pass through to my internal server, and with all other broadband providers and their routers this is incredibly straightforward. Indeed the rules even look the same when added to the Smart Hub 7 plus, however they just do not work. 

When I attempt to access these services from outside, I get nothing. and from inside the network, instead of being forwarded to the internal servers IP address, I just get the Smart hub's home page.

Here are the rules Im trying to use:

Screenshot 2026-07-16 at 18.02.49.png

 

Also, any attempt to try and set these rules to use TCP/UDP instead just doesnt work, you cant click the add button as the port numbers as you see above are not right for some reason ... 

Screenshot 2026-07-16 at 18.07.08.png

(why on earth has it added a "1" in the end range fields and then marked the fields red like iver entered something wrong)???

I would rather not use the router at all, but the multicast problems that the TV Box pro has with my Mercusys Halo devices mean that if I cant get that fixed, then Im stuck with it. All help and suggestions gratefully received.

1 REPLY 1
JimM11
Community Hero
Community Hero

@zwavoo Not going to re-invent the wheel again as you have said the EE Smart Hub 7 Plus version, just see the long running linked post that will be below when it get's linked in a minute or so once i find it for you.

Smart Hub 7 Plus Port Forwarding Issue - The EE Community