Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have had 2 very poor experiences with my broadband account in the past 8 months. Firstly, EE couldn't close my legacy account correctly and continued to bill me incorrectly for a service I wasn't using. I took it to the Ombudsman and won, as they w...
I have changed my broadband to full fibre and they sent me an extra wire to use for my broadband box which I use but they are asking me to send my kit back and if I don’t I will get a charge but I don’t understand what for. Any advice will be greatl...
Why can’t I talk to someone at EE anymore? I have been through their text system and they are sending an engineer on Friday, leaving me without internet for 2 days when I have work to do. We have their tv system too so can’t even watch tv. I tried ...
Hello I don't know if I'm complicated my setup I'm based in the UK with 900mbps with router and digital phone line (EE) I have to use the isp router for the phone line to work. I installed a switch to limit the speed some devices can get like 100mb...
I have not receive the return kit bag, please sent it again, thanks
Hi all, I have been trying to delete a device/devices from my EE wifi but i cannot seem to do it. When i go on the smart hub page i am going to 'My Network' page and then the list of devices appear in a list. I have found the relevent device and clic...
Pulling my hair out trying to get this sorted!I have a BT landline. Due to my husbands work, we also had a 2nd line that was used for our broadband. That second line was transferred to EE a couple of years ago, for broadband only and we continued to ...
Before I was recently migrated from BT to EE I had my BT Hub plugged in to a phone extension socket rather than the master socket (despite the advice not to do this, I was getting average speeds of 44mbps). Once I switched to EE I plugged the new EE ...
My neighbour is a CB radio enthusiast who claims he gets constant interference and poor signal on his radio devise when my internet is on which to be fair is nearly always except when I’m on holiday . He has taken advice from his groups and they say ...
Anyone got a phone number for new customers. I've ordered EE TV & Broadband and it's been a month and they still haven't connected me up on the Broadband, I need to speak to someone as the website is pants!
