Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Before Christmas I call EE Sales to request an additinal Smart Wifi Plus "to eliminate WiFi blackspots..." once I got through to the "right team" on the phone I was told one would be dispatched... Nothing has ever arrived.How do I order an extra o...
Having moved from BT to EE in January , replacing my BT SMARTHUB 2 with EEs SMARTHUB PLUS, I have had numerous issues.I (and others) have reported the problem with CONTACTS .... the inability of the SMARTHUB PLUS to accept exported contacts from SMAR...
Has anyone received their switch credit I have waited over 28 days. I have had no communication to say my email has been received and have now sent several more. None have been answered!
Customers moving to EE get it for £30. This is illegal.
Having recently gone over to EE broadband (which was not my intention) I have been bombarded with emails telling me to return equipment. Over the last couple of months having explained to EE that I was a technophobe and had no clue how to set up an...
My bill usually comes out of my bank on the 4th of every month but this month it hasn't been taken. There is always sufficient funds for my bills. The direct debit hasn't been cancelled. Has anyone experienced this?
To whom it may concern I am writing to explain that I had a complaint open with the new EE complaints department regarding my new EE account One of your colleagues from the new EE complaint department was dealing with my account and speaking with me...
Broadband has stopped working again
I have renewed the broadband contract with EE for my elderly mother, and was supposed to get Fibre cable installed yesterday. The Openreach engineer came, said it was too difficult and left. An email was then sent from Openreach saying 'sorry we miss...
My Mother-in-Law is 90 years old that has Dementia and mobility issues. We have had to install a camera at her property (with 2 way speech) to make sure she stays safe as she was answering the door to complete strangers in the dark. Her connection i...
