Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44206 Views
  • 2 replies
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Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85574 Views
  • 11 replies
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Limit Upload/Download speeds for a device

Hi,I have a WiFi 6 Smart Hub at home.Is there a way I can limit the download and/or upload speeds for a device on the network?I have recently acquired a vehicle that I've connected to the network so it downloads updates overnight, but have noticed it...

Vankax by Explorer
  • 250 Views
  • 4 replies
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Digital phone line

I recently moved my Mums broadband over to EE/BT, part of the move was going from an analogue to digital land line. where the line comes into the property it terminates into a double master socket in an upstairs bedroom. An open reach engineer has br...

rmp0105 by Explorer
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  • 6 replies
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BT to EE

After being told we needed to move from BT to EE we then experienced a traumatic couple op weeks when we were sent several items we did not need nor were expecting including a tablet.  During discussions we discovered we would be paying £11 per month...

Speed cap

You could theoretically achieve the speeds of Fibre 300 which costs £37pm for £27pm without a speed cap. Hence the speed cap. Want faster? Then you have to pay over the odds or get tied into a lengthier FF contract. 

Clarkster by Investigator
  • 170 Views
  • 1 replies
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Resolved! Re: Coverage in Wheatley

Since Dec i have probably spent 2 working days on the phone to call in excess of 20 EE engineers. Having placed all of my eggs into the EE basket I have real concerns about your ability to support customers, especially the quality and accuracy of you...

No broadband service

Hello, first post because I’m not getting anywhere speaking to EE and I’ve got no way to contact open reach.I’ve upgraded to Wi-Fi 7 the engineer came out to do the work Friday but said he couldn’t complete the work because something had gotten wet! ...

Jack1821 by Explorer
  • 203 Views
  • 3 replies
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No service but early cancellation fee to move on

My problems started 1st February 2025 when my router wouldn't connect, called customer service & was informed there was a problem so will send out an engineer on Wednesday 5th Feb!!! After complaining about the length of time that's the best we got.W...

Pajero02 by Explorer
  • 210 Views
  • 1 replies
  • 1 Helpful

bad service

Since I changed from BT I have found that EE has been a terrible switch. After weeks of complaints because of instability, change of equipment, visits by BT, the problems seemed to settle down. However it cant be trusted as recently I am having to re...

magicdave by Investigator
  • 337 Views
  • 8 replies
  • 3 Helpful

transfer email addresses from one account to another

I have moved house and subscribed to EE. In my previous accomodation we had EE but someone else was the subscriber. I have had email for decades and one of my addresses is a "btopenworld" address. I need to keep it as I'm a member of multiple online ...

RogerH58 by Investigator
  • 295 Views
  • 5 replies
  • 4 Helpful