Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43752 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84392 Views
  • 11 replies
  • 12 Helpful

Usb Drive on Router

For those having problems with accessing the drive connected to the EE Smarthub on EE like I have since using my new Windows 11 Laptop.I cannot get windows to access the drive directly  but using the free sync software from https://freefilesync.org/ ...

Guest wifi

I'm following the EE user guides and not finding the option to activate quest wifi. So, are the guides wrong? 

Resolved! WiFi

How do we connect to the WiFi? Set up the tv tonight. That seems to be fine. Then when added to phones. How do we set up a password for WiFi? 

New Account

I have been sent incompatible equipment- Smart Hub Plus and Smart WiFi Pro when both should be Pro. Have called 4 times and spoken to 7 different agents now all of whom either lied to me or just put me through to someone else. I am paying for my equi...

Resolved! 2.4GHz v 5GHz

I have had a new EE smart hub installed. In Hub Manager my new hub is showing 2.4 and 5GHz are both 'On'. Does this functionality allow equipment designed for 2.4GHz to automatically choose the correct wavelength. The reason I ask is that I have a da...

Tarranpr by Investigator
  • 191 Views
  • 2 replies
  • 5 Helpful

Missing wifi7 extender

HiI switched from BT to EE and ordered the new WiFi 7 router and extender. Initially I was sent the WiFi 6 smart hub, then after hours on the phone finally got the wifi7 router but no extender. After many more calls I got sent another WiFi 7 router w...

Jaquinl by Investigator
  • 271 Views
  • 5 replies
  • 0 Helpful