Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40671 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 74003 Views
  • 7 replies
  • 12 Helpful

Wi-Fi issues with Smart Hub Plus

So I've recently joined EE from BT on 30th October on the FF 900 all-rounder package. Long story short, I've added Smart Wi-Fi Plus was sent one disc and then got a second. Then added Wi-Fi enhancer. I was with BT for years but had FF installed in Fe...

TuckerUK by Established Contributor
  • 5093 Views
  • 42 replies
  • 4 Helpful

Confusion over Full Fibre availability

Hello,Looking for some advice for a friend.They currently have very poor Internet Speed due to the property being the furthest from the Cabinet. I did a Cable Speed Test which was confirmed by an Advisor/Support as being correct due to location (10 M...

Looking to place an Order

So my current landline and Broadband contract expires soon and I'm looking to change to EE. I am also looking at replacing Sky with a streaming TV serviceHere's where I get confused.If I look at EE broadband, I can keep my existing landline number an...

Problem updating credit card details

This is an ongoing problem, which I encountered last time my credit card expired. I received an email from EE telling me that my card was about to expire. The online system will not allow me to either remove the existing card or add a new one.When I ...

laurafs by Investigator
  • 181 Views
  • 4 replies
  • 0 Helpful

Samsung smart TV won’t connect to my ee wifi

My Samsung smart tv won’t connect to my ee wifi smart router, the wifi works fine on the phone, when I try to connect it to the wifi the tv can’t find a network, I have tried to do it manually and that won’t work,I have also reset the tv network sett...

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Haighy1 by Investigator
  • 2019 Views
  • 7 replies
  • 0 Helpful

BB account linking issues

I switched over from BT to EE for my BB around mid December as I am already a mobile customer. The BB does not show on my account although I noticed a direct debit has been taken - the full amount has also been taken even though it is just under 3 we...

Platt21 by Investigator
  • 540 Views
  • 16 replies
  • 1 Helpful