Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Got the new wifi 7 installed, supposed to be the all singing all dancing wifi that reaches every corner of your house.... but we still have a dead spot in the house. Customer service have sent out a 2nd extender unit and explained that these mesh / b...
What wifi speeds is the Smart Hub 2 capable of? I'm on Full Fube 500, but can't get more than 260 on my mobile phone, prior to this I was on Full Fibre 150 and was getting 140 on my phone, the only difference is I've taken on EE TV, what the experien...
Hi all I have recently had FTTP installed to the propertybut the router is still flashing orange the issue is my service is coming out DSL port , not the WAN port I believe I need to access the router be going on 192.168.1.254 hub manager to get this...
Just moved from Virgin to EE 2 days ok. Managed to connect all other devices to the Wifi except my Epson ET2720 printer (which worked fine on old internet). I have tried everything:Uninstalled and reinstalled driversDone a factory and hard reset on t...
Has anyone else had an issue with their bill saying that it's more than it should because "you've not returned equipment" when you know you have and they know you have? I've contacted them yesterday and they said it was sorted but I've just looked at...
Hi, I've recently put some access controls on my kids phones through the my ee app. Recently i found out they've been getting past it very easily on iOS, on their network settings they can just flick a switch to get a 'private address' which spoofs t...
Few months ago I signed into a new deal and agreed to migrate my BT TV and BT Broadband packages to EE under EE One.My issue is months later my EE account / app continue to say order pending when go through the manage options for my Broadband / TV I ...
My broadband has been unstable since 3 days ago, It's been disconnecting every 5 mins.
I’m trying to upgrade my WiFi to wifi 7 and it keeps comming up sorry something happen on our end
I cannot contact you via phone and you keep cutting my broadband off so I have no way of contacting you, There should be an online live chat but there isn't
