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WiFi connection issue

Courtneystorey
Visitor

Hi everyone. I’ve just came home after a few days away and turned my WiFi etc back on, I turn it all off by the mains when I’m away… I’ve noticed the WiFi’s hub is stuck on green meaning it’s “starting up” however doesn’t connect? I’ve tried turning it back off and then on, then reset it all, still only on green? Anyone have any ideas what the issue could be? My phone can’t even find the broadband, tried to get it to work over 2 hours and no luck 

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

What is the name of the EE BB plan are you on including its speed? What EE router & WiFi extenders do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP