The EE Community

4 G wifi connected but no Internet

It worked on my laptop but will not connect to the Internet on my Android phone. Any idea why and more importantly how to solve this?? I had just purchased data for it and cannot use it 

Unable to buy sim only plan as an existing EE customer from EE Wbebsite ???

Tried buying all rounder plan with one extra  - £33 reduced to £20 . However, when you log in as ee customer,  the page reverts back to home and can't proceed further. Is it a con or technical issue?

Hi how to see my call history

Call history

Hi how can I see my call history for January 

Why cant i phone abroad?

Not being traffic managed, despite going over 600GB on my unlimited data plan?

Hi there,I have a mobile 5G unlimited data/max speeds plan for my phone. I use this as a hotspot to my PC/PS5 to download games etc. as it's much faster than my fixed line broadband connection in my home.I used up the 600GB cap (I know it's 'unlimite...

EE Perk code not

Hi,could someone help? Perk code not working online as per usual. Can’t resolve over the phone like I usually do. I have had the codes confirmed as valid over the phone. I’ve tried different plans and browser. Getting nowhere!! 

Can't access Billing or Contracts

Billing just hangs forever (see below screenshot). Contracts keeps reloading and then ends up with:Sorry! Something went wrong when authenticating your account.Please try again later."Done the reset browsers (Brave and Safari). Same on Mobile. Mobile...

Switch from BT … to EE 1.6

Hi All,Just about to reach end of contract on BT and see offers to switch the plan to EE. However when I go through the process, I can only get the 900mb package, but if I go on EE as a new customer I can select the 1.6gbs package.  any idea on how I...

EE SMARTHUB PRO ONESTREAM

HiOnestream allow you to use your own hubi live in full fibre only areaIf I buy an EE Smart Hub Pro on eBay will it work on Onstream full fibre?please replyThanks.