Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello,I'm on EE's 500/73 full fibre package for a while now and wondered why my upload speed is capped at 65Mbps instead of the advertised 73Mbps? Any comments would be greatly appreciated.
Have just moved WiFi from BT to EE and was surprised that my kids mobile devices/laptops were auto connected to a ‘VelopSetup’ WiFi network. The new EE WiFi network still appears under our old BT network name when searching, but there is also now a ‘...
hi so atm I have got the iPhone all in contract and wondered if EE give you any discounts if I sign up to home broadband, I see that they can upgrade to unlimited data ( which I have) and a reduction if you take a mobile contract out but no mention o...
Since switching to the EE SmartHub router after being moved from BT, we've been suffering poor video calls for work on multiple devices.Our download and upload speeds are generally very good. Today is lower at 400mb download and 100mb upload but usua...
EE broadband in my experience is really poor always dropping out. Don't know how they get away the the big claims they make in the advertisements!
We were fitted a router which according to people that have seen it say that it is not something they have seen fitted before. It appears much too big for the job that it does and has become detached from the wall. The door at the bottom won't stay c...
Here was my experience yesterday :At 7:30 pm yesterday my relatively new broadband service with EE went faulty . The router went from intermittently flashing orange , then back to Green, then flashing orange , etc . The digital landline was also ob...
I've lost my broadband connection since Monday, I am able to connect to the WiFi but can only access the EE page with the following error message. After logging in, I'm rerouted to the EE homepage. I called up the EE support line only to be told that...
Hi, Currently on the 500mbps plan, if I were to upgrade my plan to say the 900mbps plan could I then downgrade back to the 500mbps plan later on? any advice much appreciated
I have poor performance on broadband - self testing shows 5Mb or less and similarly poor upload.Text HELP as instructed, 'We're running tests,...' Then ... 'we need to send an engineer... we'll book an appointment automatically'Then ... 'We can't m...
