Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, Just signed up for EE Broadband in my new flat because it said no landline needed. However, after signing up I get a message from EE/BT saying openreach engineer will need to attend my property. Why? I don't have a landline nor a landline/Openr...
A few months back i was persuaded to transfer from BT to EE. Since then our BT landline ansaphone has not worked and just wont take messages. Whilst there is the 1571 call abck function we would much prefer a landline phone/anspahone that works and t...
The title of the post says it all, really.The background is that I have an EE Smart Hub that's several years old. (There's no model number on the device and I no longer have the box. It's the one with horizontal lights above and below the EE logo.)...
HelloI know this isn't really in the right place but wasn't sure where else to post.When on my phone or tablet, I login to the community, read threads etc.However, even when logged in, every 'helpful' like or if I want to comment on a post or start a...
Apologies if this has been asked before (couldn't find an answer), or if it is in the wrong forum.I am unable to connect to my Xbox remotely, and the problem appears to be with the EE fibre hub. I have another router which when in use, I can connect ...
My Broadband has been has been dropping out for the past 24 Hours every 20 mins or so for about a min and then starts again . I am just outside Newcastle . Is anyone else having problems .
So I replaced my BT Smart Hub 2 with a Smart Hub Pro and my initial impressions were great, the wireless signal is much better everywhere in the house, longer distance and faster speeds without even having a Wi-Fi 7 devices.Now the weird downsides:I ...
I have two extenders, one has all my devices connected to it, the other has zero devices connected.is there a way to move devices from one extender to another in the browser hub manager pls ?TIA
Not so much a request for help but to register the complete utter incompetence of EE.We have been loyal BT/EE subscribers for over 50 years which counts for nothing I know.I recontracted in October and was happy with the service Landline Broadband & ...
Hey all, I have had my mobile stolen and my landline is saying there is a fault, I dont live near any of my friends but I do have a laptop surely there is a way to chat to EE online???
