Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,I've recently took delivery of the 2022 white EE Smart Router (one with a little circle in the middle and 4 ethernet ports on the back), firmware version from 2022. Previously, had a much older EE router in black from around 2017.All four ports on...
I have internet ports all round the house off these are repeaters vonts work well always have / there is a 16 port Ethernet switch I was virgin no problem and . Swapped to EE now there playing up passwords wrong wont connect authentication problem an...
Any info on reducing the package on a contract line? currently with ee and reception is poor to the point I had to put the line away.Been paying and making zero use of the line.I need to know any chances of requiring premiums adjustment.
EE Smart Hub SH20A / Product No. GRV9517UAC34 2-A-SA / Serial number: +112133+194200****RI was just sent this hub by EE. This is what it says on the nameplate on the bottom of the hub. Apologies for substituting **** in the serial number, f...
I read a couple of posts on here saying the EE smart hub plus has received a firmware update. However, my hub is still on the same firmware version. Does anyone know what the firmware update changes are and when we can expect this?
I have just joined EE from BT (had to as contract expired)I have received a EE Smart Hub (2023) (SH20A)I was expecting the EE Smart Hub Pro (SH31B)I had BT SMart HUB 2 on BT contract plus 3 mini discs due to size of property and thick walls etcI was ...
Hello!I am looking to replace my hub2 with another router and have been looking at a number of routers. I plan to turn the wifi completely off as i have wired cat6 to every device in the house. when I was looking at most routers on amazon it seems ev...
Anyone else WiFi down PON red?
Hi,Have been using the new wifi 7 router and wifi hub pro now for a month or so, not sure if I'm doing something wrong, followed the procedure in the box, router works fine and hits speeds as my contract. My issue is the wifi , barely scraping 50mbps...
