Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 151 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46529 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90585 Views
  • 11 replies
  • 12 Helpful

AP Isolation

Please can anybody help me?I have just upgraded to ee from my old BT router. I have managed to reconnect everything except my 3 google home mini's.According to my search on google I need to disable AP isolation on the router, however I cannot find th...

wicky0570 by Contributor
  • 2127 Views
  • 10 replies
  • 3 Helpful

Resolved! Broadband

Hi, for some reason last night our internet stopped working, every time the broadband is trying to connect to the modem (flashing green) it turns off for a second along with the LAN green light then starts the process again, both have been put on a r...

Third party router problem

Having wrestles with the EE provided router for months I’ve decided to connect a third party router. I have a TP-link AX5400 (Archer73) and i’m connecting it to the Nokia ONT-010-G-T that came with the EE router. I’m connecting my WAN port on the TP-...

JRS15 by Investigator
  • 2233 Views
  • 26 replies
  • 11 Helpful

Resolved! New Customer

I’ve recently joined BT/EE for tv and broadband. I was told by the representative that all charges will be paid by BT/EE when I transfer from Sky. However, theSky  tv contract is different from the broadband and I’m locked into the tv deal until Octo...

Albong by Visitor
  • 1024 Views
  • 4 replies
  • 0 Helpful