Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
So since around 3am last night my Internet went down. Solid green light on the router. Went through the whole power cycling process on the telephone with support. Internet came back after unplugging all cables. Resting for three minutes. And then tur...
Hello MY WI-FI increased recently how do I go around sorting this I don’t want the TNT on it any more as I don’t use it. I just want to pay for the WIFI please
Just wondered if anyone had any adviceMoving home just got confirmation date.Current home virgin full fibreNew home only has part fibreCan I still use the EE switch option to move broadband as it offers to help with cancellation costs or will I have ...
And EE guy out, according to the original DT article.https://www.ispreview.co.uk/index.php/2025/03/strategic-shift-as-bt-no-longer-being-ditched-as-uk-consumer-brand.html
On Friday I moved from BT to EE as part of an offer/upgrade.I've had all the confirmation emails and texts. Order showing as complete and final bill showing on BT account with first bill showing as due for EE. My question is, do I get a new EE Hub? O...
Ever since transferring from BT 500 full fibre which was very stable to EE broadband 7 we have had no end of problems with devices e.g. TV, phones, tablets, Alexa, dropping off WiFi irrespective of proximity to router. Restarting the Smart Pro hub ap...
I'm currently with Virgin and have about 6 months left on my contract that includes broadband, every TV channel and a landline and I would like to switch to EE but only for broadband, I no longer want a TV or landline service. Would the EE offer of c...
I cannot OPT IN to wifiI have EE made for gamers, it went live today so it is a new connectionhow do i get it so i am opted in.thank you
