Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We changed from BT Broadband to EE Broadband on 29 Jan 2024.We opted keep a landline so that elderly family members could continue to reach my wife and I.The switch involved a change from PSTN to Digital Home Phone.However in the process, they've c...
Hi all.I have multiple phone nrs with EE. Due to work commitments not always I am in charge over broadband. Sometimes it is only solution to get things done by teenagers.I'd like/tried to share my password with my partner but app is telling me that a...
WiFi extenders connected by Ethernet to hub. Should I switch off WiFi in router?
since this morning, my phone and my iPad can not connect to the wifi because it says incorrect password. but use exactly the same username and password my computer can connect. is there anyone who has the same problem? how can I fix it?
We have been on BT broadband for 5 years. Our contract is up so we spoke with BT on the phone and upgraded to fibre 500 at £34.99/month, the work was completed outside the house, but never inside and the order was cancelled for no reason. I called BT...
praleistas mokėjimas, ar kitą mėnesį galiu mokėti už 2 mėnesius ar nutrūks interneto paslauga?
Hello I’ve been without internet for eleven days apparently due to an external problem on the exchange in East Sussex. Is anyone else having similar issues? The fix date keeps getting delayed. Can we have an update please
My smart WiFi Plus device (booster/extender thing) will stay static aqua for a few minutes then flash aqua for a few seconds before returning to static aqua. Any idea what this means and what I can do to resolve?
Hi all, has anyone else come across this issue? 5 days ago, my full fibre broadband stopped working. The light on my EE Smart Hub Plus (black) router was a steady green with occassional flash to white then back to steady green. I tried power cycli...
