Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Constant problems of packet loss, and terrible mbps, had a few engineers out. Have moved the main box to be closer to the Xbox. It's hard wired now, can't game atm can't seem to clear the fault. 2 months of this is starting to drive me mad. Only half...
I asked this question to a customer support individual and they said probably not but not too sure. I currently have a broadband and landline account. If I close my broadband account, can I keep the landline?
I have signed up today to switch from sky to ee and received a small to say I have to setup my openreach modem but I don't have one. They are sending me the smart hub plus, can I connect it directly into my little BT box, as u do now?
Hello All,Just received my smart hub pro, whilst it appears to be working well on my PC on the 6GHZ 160mhz wide band at 754.78 (although the previous router would reach 860 on WiFi at 5GHZ) though the latency appears improved. I am noticing a severe ...
For the past few days, my wife has been attempting to go to the above website. On every single device and all common browsers this is being blocked in the home although we can reach it outside the home via EE mobile.This is a perfectly innocent and l...
How can I get a replacement hybrid connect when I sent it back by mistake?
Can anyone help.Before BT moved my account to EE I could simply login to the MY BT app and view my package details, usage complete bill etc for my BT package which included BT Broadband, BT TV package and BT Mobiles package.BT first moved my BT mobil...
I will be moving in two weeks. My current and future houses both have FTTP. The instruction from EE is to take everything not fixed to the wall.There are two white boxes fixed to the wall. I believe one is a modem and the other a battery backup, t...
Hey all,so I have been a BT customer for many years and had their halo three system which worked really well. I had three discs. They extended my signal into all parts of my house but recently I have been ported over to the EE set up With Smart hub a...
Signed up back in September and paying for 1.6g which initially we were getting speed of 1.3 to 1.4 but since start of Oct we are averaging 300 to 500 which is ridiculous.
