I placed an order to migrate from BT FTTC to EE FTTP on the 5th of March, order to be completed for both FTTP and EE TV on the 14th March up until today it was showing as confirmed for that date between 8am & 1pm for an engineer visit. Now 2 issues when I log into my EE account on the website the order no longer shows up unless I input the VOL order ref number (shows up ok on the EE app). But another issue is under order tracking it now shows a failed message under Engineer Visit despite it not even being due until this coming Friday,(see below). I did ring EE earlier today but the lady I spoke to couldn’t really help just said it’s being worked on in the background….I am hoping it will all go as planned for this Friday, had plenty of texts from EE and Openreach confirming the appointment.
I will add ALL the equipment for FIBRE and EE TV was delivered on the 8th March .
The order tracking via EE website using the VOL number and postcode with a strange appointment failed message…
Engineer visitfor Broadband
Estimated arrival between 08:00 - 13:00Status: Confirmed
The Appointment Failed.
EE App order tracker
How can it show as activated before anything has even been done and before the engineer has even installed it(as per the EE app order tracker lol)
