02-04-2025 02:39 PM
I have just had WiFi installed and was working fine but then now it has stopped and I can’t see the WiFi network on my devices
02-04-2025 02:59 PM
@Ashley891 some more information would help, what lights are on the router and/or ONT?
Or follow the steps in the Help page
If you need help with your broadband, text HELP to 66033
If you need help with your landline, text PHONE to 66033
Opening hours:
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm
150
0330 123 1105
02-04-2025 06:00 PM
Hi @Ashley891
Tried restarting your router.
Thanks
02-04-2025 06:02 PM
What is the name of the EE BB plan are you on including its speed? What EE router & WiFi extenders do you have (read label or post a pix)?