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moved from BT to EE, been charged twice

Jonnyrich
Visitor

‎20-01-2025 10:21 AM

I moved from BT to EE on the last day of my BT contract on 9th Jan.  both BT and EE have taken direct debits for broadband payments after this date.  why have i been charged twice when this is now the 'same company'

0 Helpful
3 REPLIES 3
Minkey1
Star Contributor
Star Contributor

‎20-01-2025 10:41 AM

@Jonnyrich 

It’s not the same company.

BT will refund your advance payment. Was pretty quick with us.

Mike
EE Fibre 900 via SH+ with 2 Extenders, EE TV Pro & Mini boxes, 2 EE SIM's only, all originally BT, and wishing it still was.
LG Oled, Denon/Cambridge Audio 7.1, Panasonic 4K player, Apple TV 4K
Debbiebirket977
Visitor

‎02-04-2025 11:26 AM

They done this to myself said they were changing  to  e.e from b.t then I get charged twice .. did you get money back  please and I've cancelled my direct debit the cheek and lies appalling company...

0 Helpful
Rach_H
EE Community Support Team
In response to Debbiebirket977

‎02-04-2025 02:01 PM

Hi @Debbiebirket977,

Welcome to the Community!

It is likely your bill was produced before your plan cancelled, which is why this payment was taken, however, now your plan is cancelled then you will be refunded for any days that you've not been connected. If you speak with our team they will be able to give you more information on when this will be with you.

Rach